Anthony James Savaglio
Customer Success Specialist/Account Manager
Santa Ana,CA
Summary
Dynamic Customer Success/Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Account Manager/Customer Success Specialist
TELETRACNAVMAN
Irvine, CA
08.2015 - Current
- Managed hundreds of business accounts ranging from $3,000 to $100,000 in yearly revenue.
- Current customer accounts total $3 million.
- Highest number of accounts saved from 2G shutdown in 2016 and again with 3G shutdown in 2022.
- Awarded last Chairman’s club (something Account Managers rarely receive).
- Developed support documentation for camera software product as the lead Subject Matter Expert.
- Added $80k per quarter to account book in previous two quarters, +3%.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
SAAS Account Executive
TRADEONLY Dba CUSTOMER FOCUS
Costa Mesa, CA
01.2014 - 01.2015
- Developed the Learning Management System for the Enterprise suite and "voiced" the video lectures
- Demonstrated company systems at trade show events one-on-one with customers and in group settings
- Trained new hires on all systems
- Built the Learning Management System for the ERP system from the ground-up that consisted of video presentations and instructional courses for new customers to help them more easily receive targeted training around their schedules
- Became the main ERP specialist within one year due to overall sales and technical abilities in order to help achieve the company’s targeted sales goals of $10K per month
- Developed main documentation for system rollouts, which included both high-level proposals and Statements of Work that helped the Operations and Implementation department complete project planning.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
Associate Director
GREENWOOD AND HALL
Santa Ana, CA
01.2008 - 01.2014
- Management duties included coaching, sales development, call metrics, one-on-one evaluations, and call center analysis
- Consulted top-level decision makers on their sales departments and operations
- Reached top sales in one month and as a result was promoted to management
- Led sales team to top team in less than 3 months and brought up revenues by 150% through individual sales training and coaching
- Developed all training manuals, sales scripts, and sales road map, which allowed the company to move at a much more efficient rate as well as gave clients a more customer focused experience
- Led teams of up to13 personnel, supervising daily performance as well as training and improvement plans
Admissions Representative
EVEREST COLLEGE
Anaheim, CA
01.2007 - 01.2008
- Completed on average 120 phone calls per day to prospective students then interviewed on average five to eight prospects per day in order to convert a target of 15 students per month
- Became top salesperson after three months due to specific sales training provided by the institution
- Awarded employee of the month two months in a row due to my work ethic and acting as a model example.
Finance Specialist
STUDENT LOAN XPRESS
San Diego, CA
01.2003 - 01.2007
- Brought in loan packages in one month worth over two million dollars by targeting specific clients with extremely large loan balances
- Increased yearly revenues in the company by nearly ten million dollars, thus helping the agency reach an additional one billion dollars in assets.
Education
MBA - Business Administration
SAINT LEO UNIVERSITY
Saint Leo, FL 09.2009 - 05.2011
Bachelor of Arts - English
SAN DIEGO STATE UNIVERSITY
San Diego, CA 09.1999 - 07.2003
Skills
Microsoft Excel
undefinedTimeline
Account Manager/Customer Success Specialist
TELETRACNAVMAN
08.2015 - Current
SAAS Account Executive
TRADEONLY Dba CUSTOMER FOCUS
01.2014 - 01.2015
MBA - Business Administration
SAINT LEO UNIVERSITY
09.2009 - 05.2011
Associate Director
GREENWOOD AND HALL
01.2008 - 01.2014
Admissions Representative
EVEREST COLLEGE
01.2007 - 01.2008
Finance Specialist
STUDENT LOAN XPRESS
01.2003 - 01.2007
Bachelor of Arts - English
SAN DIEGO STATE UNIVERSITY
09.1999 - 07.2003
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