Anthony Sayre
Geek Squad, Advance Repair Agent
Clovis,CA
Summary
Passionate Computer Science Professional with Customer Service and Repair Expertise.
Dear Hiring Team,
I'm Anthony Sayre, a Computer Science student with an Associates of Science degree and currently in pursuit of my bachelors of science. Infused with years of hands-on customer service and technical repair experience, I am thrilled about the prospect of joining Apple's vibrant team.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Squad Advanced Repair Agent
Geek, Best Buy
Clovis, CA
01.2022 - Current
- Diagnosed software, hardware, and educational issues with finesse for clients
- Mastered multitasking, handling multiple devices with precision
- Executed repairs and calibrations skillfully using diagnostic software
- Fostered effective collaboration with team members, offering inventive troubleshooting methods
- Skillfully installed and repaired electronic components in various devices
- Executed software installations, showcasing command line prowess and Terminal usage.
- Performed regular upgrades to update systems and improve operability.
Geek Squad Consultation Agent
Best Buy
Clovis, CA
01.2020 - 01.2022
- Provided adept troubleshooting, repair, and education services to clients
- Nurtured lasting client relationships, contributing to enduring satisfaction and loyalty
- Skillfully managed concurrent workflows and client interactions
- Managed escalations, part returns, and consignment orders with expertise
- Skillfully utilized tools like Atlas, GSX, and AST2 for precise diagnostics and repairs
- Managed challenging situations adeptly, diffusing concerns with a friendly touch
- Employed certified tools to diagnose and resolve malfunctioning devices
- Managed seamless processing and shipping of units for repair centers.
Education
Associate of Science - Computer Science
Clovis Community College
Clovis, CA 01.2020 - 05.2023
Bachelor of Science - Computer Science
California State University - Fresno
Fresno, CA 08.2023 - Current
Skills
Interpersonal and communication skills
Certification
Apple Certified repair technician for iPhones, iPads, Apple Watches, AirPods, and Macs
Timeline
Bachelor of Science - Computer Science
California State University - Fresno
08.2023 - Current
Squad Advanced Repair Agent
Geek, Best Buy
01.2022 - Current
Associate of Science - Computer Science
Clovis Community College
01.2020 - 05.2023
Geek Squad Consultation Agent
Best Buy
01.2020 - 01.2022