Anthony Schiro
Lafayette,LA
Summary
Dependable and organized candidate with a positive attitude, currently in the field of disaster recovery with experience in a multitude of areas. Seeking a full-time mid to high level position relative to the field of disaster recovery, management, customer service, and/or sales, in addition to being open to an entry level trainee position in the insurance field. Looking for the next professional challenge to grow at a company where interpersonal relationships and productivity are important.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Disaster Case Manager Acting Supervisor, Team Lead, & Trainer
Emergent Risk Solutions
05.2022 - Current
- Assist clients in identifying and obtaining available benefits as well as social and community resources
- Filing insurance and FEMA appeals
- Facilitating the procurement of grant funds to assist with repair and replacement of homes for victims of natural disaster by working with various entities, including but not limited to, FEMA, Restore Louisiana, and the Long-Term Recovery Group
- Building relationships with clients over the phone through client outreach (including cold calling) to complete eligibility and intake processes for each client
- Navigate a ceaselessly changing work environment, successfully adapting to new program policies, procedures, and requirements on an as needed basis
- Conduct home and community visits with the client to provide on-going support and assistance in applying for and obtaining community resources to meet disaster caused unmet needs
- Develop Individual Recovery Plans recovery plan that includes client input
- Conduct follow-up visits, calls, and emails to monitor and assess the effectiveness of services provided
- Document comprehensive client background information, case history, updates and progress towards Individual Recovery Plan in digital files via online software
- Prepare reports as requested by Case Management Supervisor or Program Manager
- Serve as liaison between family services, medical/psychological health professionals and other contacts to help individuals and families in post-disaster events, connecting individuals and families with the services as needed
- Provide on-going program evaluation and recommendations to the Case Management Supervisor and Program Manager for continuous growth and quality
- Provide reports and status for all cases in their portfolio as needed by program demands
- Responsible for training new hires in program protocol and procedures in both group settings and individually.
Delivery Expert
Domino’s Pizza
02.2018 - 12.2022
- Responsible for safely delivering orders to the homes of customers in a timely manner
- Provided customer service on the phone and in person in a professional manner
- Worked the cash register and the drive thru window
- Maintained proper COVID-19 guidelines in regard to food and customer safety, including sanitation of building spaces, cutlery, and kitchen materials.
Social Service Analyst
Department of Children and Families Services
01.2021 - 02.2022
- Interviews clients/applicants to obtain information, assess employment and educational history, work abilities, and training interests in order to determine support services needed
- Serves as case manager for assigned caseload by recording findings, recommendations and services provided; completes case record forms and any necessary correspondence in connection with assigned cases
- Interprets and applies complex federal, state and local laws and regulations, program directives, and agency policies and procedures
- Explains program to applicants and discusses its rules and procedures, assesses client's willingness and ability to comply with program mandates, identifies barriers to participation, and selects resources to eliminate barriers
- Monitors program participation to determine compliance and takes appropriate action to ensure that participants fulfill program obligations
- May assist with representing the agency on client appeals and appeal hearings by compiling the Summary of Evidence and other agency documentation
- Must be available for disaster duty when then a state of emergency is declared
- Navigate and maintain proficiency with Salesforce software to successfully administer emergency food assistance to those affected by disasters
Applied Behavior ANALYSIS THERAPIST / Registered Behavioral Technician
Brightspots Behavior and Learning
07.2020 - 11.2020
- Involved in the implementation of ABA principles to provide therapy to children with Autism Spectrum Disorder
- Managed documentation of intervention programs and child development progress reports
- Informed parents about the necessary therapy and child progress
- Assisted with tasks associated with daily living and hygiene
Mental Health Technician
Compass Behavioral Health Systems
06.2017 - 08.2017
- Assisted patients with all aspects of personal hygiene
- Implemented and managed daily routines
- Documented significant and minor developments in patients' behavior or condition promptly to the nurse as requested
Sales Associate
Banana RepubliC
03.2016 - 04.2017
- Assisted customers in clothing selection by suggesting certain products or styles
- Operated fitting room area
- Encouraged and persuaded customers in a professional manner to make purchases in order to hit store goals
- Performed inventory assessments
Residential Advisor
University of Louisiana at Lafayette
07.2015 - 05.2016
- Organized programs for residents in the community room to facilitate community involvement and student well being
- Performed rounds in order to assure the safety and security of the apartment complex and enforcement of University policies
- Assisted in building and room inspections, documenting preexisting damages prior to tenant move in, as well documenting novel damages upon tenant vacancy
- Responsible for handling student and faculty that are locked out of their domicile while being available and on call for +24 hour periods
- Handled complaints from tenants regarding their neighbors, as well as meeting with campus law enforcement to complete apartment complex incident reports
Student Worker
Edith Dupre Library
08.2014 - 05.2015
- Aided patrons in locating historic documents for research purposes
- Collected identification of those handling historic and irreplaceable documents
- Converted and filed historic documents to preserve information with modern technology for the benefit of the university
- Assisted faculty and students in locating archives needed for research purposes
Education
Bachelor of Arts - Psychology And Sociology
University of Louisiana At Lafayette
Lafayette, LA12.2019
Skills
- Tools: Microsoft Office Suite, Salesforce, H2Bravo / QuickBase, Teams, RingCentral, Slack, Intranet
- Adaptability and Flexibility
- Contingency Planning
- Client Advocacy
- Community Relations
- Funding procurement
- Resource Coordination
- Disaster Recovery Planning
- Time Management
- Teamwork and Collaboration
- Interagency collaboration
Certification
U.S. Department of Homeland Security Certificate of Completion for Privacy at DHS - Current
Affiliations
December 2019
Bachelor’s in Psychology & Sociology, University of Louisiana at Lafayette
Psi Chi - International Honor Society In Psychology – Lifetime Membership
November 2019 to Present
Psychology Colloquium - Executive Community – Treasurer & Member
August 2017 to May 2019
Program Management, Case Management, Team Management
New Hire / Onboarding Instruction
Community Services Block Grant (CSBG)
Fair Housing Regulations, Disaster Recovery, FEMA Appeals, Insurance Appeals
Intake Experience, Customer Service, PII Protocol
Timeline
Disaster Case Manager Acting Supervisor, Team Lead, & Trainer
Emergent Risk Solutions
05.2022 - Current
Social Service Analyst
Department of Children and Families Services
01.2021 - 02.2022
Applied Behavior ANALYSIS THERAPIST / Registered Behavioral Technician
Brightspots Behavior and Learning
07.2020 - 11.2020
Delivery Expert
Domino’s Pizza
02.2018 - 12.2022
Mental Health Technician
Compass Behavioral Health Systems
06.2017 - 08.2017
Sales Associate
Banana RepubliC
03.2016 - 04.2017
Residential Advisor
University of Louisiana at Lafayette
07.2015 - 05.2016
Student Worker
Edith Dupre Library
08.2014 - 05.2015
Bachelor of Arts - Psychology And Sociology
University of Louisiana At Lafayette
Similar Profiles
Dana NezatDana Nezat
Case Manager Supervisor at Emergent Risk SolutionsCase Manager Supervisor at Emergent Risk Solutions
Savannah CormierSavannah Cormier
Disaster Case Manager at Emergent Risk SolutionsDisaster Case Manager at Emergent Risk Solutions
Fahmi LaffiFahmi Laffi
Embedded Threat Intelligence Analyst at Emergent Risk International (Onsite @ Organon & Co.)Embedded Threat Intelligence Analyst at Emergent Risk International (Onsite @ Organon & Co.)