Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANTHONY SILVA

Staten Island,NY

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

21
21
years of professional experience

Work History

Account Manager

The Beverage Works Of NY
04.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Operations Manager

CVS Pharmacy
04.2011 - 04.2024
  • Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives
  • Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities
  • Employed conflict management techniques to optimize customer satisfaction and retention
  • Provided quality services to engage clients and increase product sales
  • Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
  • Maintained financial and administrative controls, accurately tracking funds and keeping records current
  • Conducted periodic performance reviews to assess employee performance
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
  • Collected customer fees, managed refunds and provided complete sales documentation
  • Delegated work to staff, setting priorities and goals.

Delivery Driver

Rosemarie Bakery
03.2003 - 10.2011
  • Increased sales with skilled customer cross-promotions
  • Created long-term customers with exceptional service and fast deliveries
  • Brought in new customers by prospecting local businesses
  • Secured loads in vehicle, distributing weight safely
  • Collected and recorded customer payments with accuracy
  • Coordinated suitable routes to meet schedule demands
  • Delivered highest level of service to satisfy and retain customers
  • Completed merchandise pick-ups at customer locations, verifying loads, checking paperwork and securing items against damage
  • Maintained accurate customer records, sales receipts and transportation logs
  • Answered customer questions and helped resolve problems with deliveries.

Education

Port Richmond High School
Staten Island, NY

Skills

  • Cross-functional collaboration
  • Goal-Oriented
  • Sales Development
  • Customer retention
  • Inventory control
  • Strong communication
  • Client relationship management
  • Customer Service
  • Documentation
  • Account Management
  • Teamwork and Collaboration
  • Client Relations

Timeline

Account Manager

The Beverage Works Of NY
04.2024 - Current

Operations Manager

CVS Pharmacy
04.2011 - 04.2024

Delivery Driver

Rosemarie Bakery
03.2003 - 10.2011

Port Richmond High School

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ANTHONY SILVA