Anthony Silvestri
Poughkeepsie
Summary
Dynamic leader with proven expertise in staff training and customer services. Specializes in problem-solving and employee mentoring, enhancing team performance and customer satisfaction. Skilled in cash handling and safety compliance, demonstrating a commitment to quality and efficiency.
Overview
2025
2025
years of professional experience
Work History
Shift Manager
Bounce Trampoline Sports
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Leader
Dunkin' Donuts
11.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Count cash and make deposit for record
Warehouse Worker
Gap
04.2023 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Waitstaff
Bridgecreek Catering
01.2022 - 01.2023
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
Produce Clerk
Hannaford
11.2019 - 12.2022
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
Education
Bachelors - Sports Management
Southern New Hampshire University
Hooksett, NHBachelor Of Liberal Arts -
Dutchess Community College
Poughkeepsie, NY05.2022
Spackenkill High School
Poughkeepsie, NY06.2017
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
- Documentation and reporting
- Safety compliance
- Flexible schedule
- Inventory controls
- Tech-Savvy
- Verbal and written communication
- Team building
- Shift leadership
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Computer skills
- Staff supervision
Timeline
Warehouse Worker
Gap
04.2023 - 07.2024
Shift Leader
Dunkin' Donuts
11.2022 - Current
Waitstaff
Bridgecreek Catering
01.2022 - 01.2023
Produce Clerk
Hannaford
11.2019 - 12.2022
Shift Manager
Bounce Trampoline Sports
Bachelors - Sports Management
Southern New Hampshire University
Bachelor Of Liberal Arts -
Dutchess Community College
Spackenkill High School
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