Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Silvestri

Poughkeepsie

Summary

Dynamic leader with proven expertise in staff training and customer services. Specializes in problem-solving and employee mentoring, enhancing team performance and customer satisfaction. Skilled in cash handling and safety compliance, demonstrating a commitment to quality and efficiency.

Overview

2025
2025
years of professional experience

Work History

Shift Manager

Bounce Trampoline Sports
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Shift Leader

Dunkin' Donuts
11.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Count cash and make deposit for record

Warehouse Worker

Gap
04.2023 - 07.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Waitstaff

Bridgecreek Catering
01.2022 - 01.2023
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.

Produce Clerk

Hannaford
11.2019 - 12.2022
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.

Education

Bachelors - Sports Management

Southern New Hampshire University
Hooksett, NH

Bachelor Of Liberal Arts -

Dutchess Community College
Poughkeepsie, NY
05.2022

Spackenkill High School
Poughkeepsie, NY
06.2017

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work
  • Mentoring and coaching
  • Quality assurance
  • Staff training and onboarding
  • Documentation and reporting
  • Safety compliance
  • Flexible schedule
  • Inventory controls
  • Tech-Savvy
  • Verbal and written communication
  • Team building
  • Shift leadership
  • Customer service
  • Problem-solving
  • Active listening
  • Critical thinking
  • Computer skills
  • Staff supervision

Timeline

Warehouse Worker

Gap
04.2023 - 07.2024

Shift Leader

Dunkin' Donuts
11.2022 - Current

Waitstaff

Bridgecreek Catering
01.2022 - 01.2023

Produce Clerk

Hannaford
11.2019 - 12.2022

Shift Manager

Bounce Trampoline Sports

Bachelors - Sports Management

Southern New Hampshire University

Bachelor Of Liberal Arts -

Dutchess Community College

Spackenkill High School
Anthony Silvestri