Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
CustomerServiceRepresentative

Anthony Smith

W Berlin,NJ

Summary

With over two decades at The Philadelphia Inquirer, I honed my customer service and active listening skills, excelling in problem resolution and data entry. My journey enhanced my ability to connect with individuals, fostering growth and achieving excellence in customer relations, notably in high-pressure environments like Showboat Casino Atlantic City.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

The Philadelphia Inquirer
01.2001 - 03.2024

Worked in the home delivery department where was tasked to assist home delivery patrons. The job consisted of daily problem solving, learning to communicate effectively, and gaining a better understanding of people in general. I worked at The Inquirer for over twenty years, and grew as a person for it. I learned patience, how to deal with people as individuals, and that people, for the most part, respond according to your response to them. I also valued the team of people that I worked with, and over the years we'd become like family. Unfortunately I had to leave the job. Our department was being outsourced and I was offered a buyout which I had to take. But the memories shall endure.

Customer Service

Showboat Casino Atlantic City
06.1995 - 10.2000

Worked in bus marketing department where I aided incoming bus patrons and was an initial point of contact. Our goal was to provide excellent customer service experience to enhance the overall theme of the company. But my personal goal, as an added plus, was to grow as an individual.

Education

No Degree - General

Hunter College
New York, NY

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Languages

French
Limited Working

Interests

As a hobby I like to play chess, to write creatively, to read, to exercise, and to enjoy friends and family

Timeline

Customer Service Representative

The Philadelphia Inquirer
01.2001 - 03.2024

Customer Service

Showboat Casino Atlantic City
06.1995 - 10.2000

No Degree - General

Hunter College
Anthony Smith