Anthony Smith
Atlanta,GA
Summary
Business operations and program management leader with 10 years of progressive experience at Amazon delivering measurable results within one of the world's largest, most data-driven organizations. Proven success managing $5M+ enterprise portfolios, driving 20–30% YoY growth, leading high-performing teams, executing cross-functional initiatives, optimizing operations through analytics, and building executive relationships. Known for translating complex business challenges into scalable solutions that improve customer outcomes, operational performance, and long-term business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager - B2B Business Development
AMAZON
05.2021 - Current
- Direct a $5M+ annual enterprise portfolio, owning strategic customer relationships, revenue growth, retention, and long-term account success.
- Delivered 20–30% year-over-year portfolio growth by expanding business, strengthening executive partnerships, and identifying strategic opportunities.
- Manage enterprise accounts valued up to $3M while aligning customer objectives with operational execution and business strategy.
- Leverage Salesforce CRM for pipeline management, forecasting, executive reporting, account health, customer lifecycle management, and performance analytics.
- Spearhead cross-functional programs across Operations, Transportation, Planning, Finance, and Customer Success to remove barriers, improve execution, and enhance customer outcomes.
- Designed an internal KPI dashboard that improved leadership visibility and accelerated data-driven decision-making.
- Improved customer unload performance by 85% through workflow redesign, root-cause analysis, and stakeholder collaboration.
- Manage strategic relationships with global organizations including Coca-Cola, LG Electronics, and international manufacturing partners.
- Partnered with an international puzzle manufacturer to optimize execution, contributing to its rise as Amazon’s #1 puzzle seller in 2025.
- Present executive business reviews, operational insights, forecasts, and strategic recommendations to internal leaders and enterprise customers.
Lead Logistics Coordinator
AMAZON
09.2016 - 05.2021
- Led, coached, and developed a 12-person team while driving accountability, engagement, productivity, and operational excellence.
- Reduced freight dwell time from over seven days to under 48 hours by redesigning workflows and standardizing processes.
- Directed daily operations while consistently meeting productivity, quality, safety, and service-level metrics.
- Served as the primary escalation leader, resolving complex operational challenges with minimal business disruption.
- Used KPI reporting, trend analysis, and root-cause methodologies to identify opportunities and improve efficiency.
- Championed continuous improvement, onboarding, change management, and cross-functional collaboration to strengthen organizational performance.
Education
Associate of Applied Science - Cyber Security
Atlanta Technical College
Atlanta, GA05-2029
Skills
- Salesforce CRM
- Microsoft Excel (Advanced)
- Microsoft Office Suite
- Data Analysis
- Business Intelligence
- KPI Reporting
- Performance Dashboards
- Business Reporting
- CRM Systems
- Warehouse management
Certification
Sandler Sales Methodology Certification
Timeline
Account Manager - B2B Business Development
AMAZON
05.2021 - Current
Lead Logistics Coordinator
AMAZON
09.2016 - 05.2021
Associate of Applied Science - Cyber Security
Atlanta Technical College
CORE COMPETENCIES
- Program & Project Management
- Business Operations
- Strategic Planning
- Cross-Functional Leadership
- Executive Stakeholder Management
- Process Optimization
- Customer Success
- Enterprise Account Management
- Team Leadership
- Performance Management
- Data Analysis
- Business Intelligence
- KPI Development
- Forecasting
- Continuous Improvement
- Risk Management
- Salesforce CRM