Anthony Sosa
Irvington,NJ
Summary
A motivational leader/manager with a proven history of creating, leading & developing individuals and teams. Successfully managed T-Mobile's TOP producing location, driven top & bottom line sales while delivering on outstanding customer service & maintaining alignment with company values and overall business objectives. Always curious and staying ahead of the curve for the betterment of Company objectives, team culture and providing my BEST to clients and customers.
Overview
14
14
years of professional experience
Work History
Uber Driver
Uber
NJ
11.2024 - Current
- Transport 10+ passengers daily and provide outstanding customer service by ensuring that they get to their destinations safely and on time.
Direct Sales Associate Account Executive
DISH
Roseland, NJ
01.2024 - 09.2024
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
- Exceeded monthly sales targets consistently with excellent communication skills and persuasive skills all while reducing churn and driving business growth.
- Helped in identifying opportunities for potential clients where our products could offer superior solutions.
- Collaborated with the sales team to develop strategies aimed at boosting overall company performance.
- Managed approximately 50 incoming calls per day from customers.
Retail Store Manager-RSM
T-Mobile
Bayonne, NJ
12.2017 - 08.2022
- Developed and Inspired team members to ultimately ensure their individual career growth and having serious fun
- Lead Market level initiatives like Corp Audits, Leading 3 Week New Hire Training Classes, Leadership Development Programs and Compensation Workshop’s
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Coordinated with other district managers to actualize performance improvement strategies.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Recognized as a Top 1% performing employee year after year resulting in rewards and recognitions and trips
Retail Store Associate- RAM
Modell's Sporting Goods
Union, NJ
11.2012 - 12.2017
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
- Communication skills and persuasive skills all while reducing churn and driving business growth.
Education
ABA Associate in Business Administration - Liberal Arts And Sciences
Essex County College
Newark, NJ06.2016
Skills
- Problem-solving skills
- Ability to work in a team
- Strong work ethic
- Communication skills
- Inspirational leadership
- Bilingual
Accomplishments
- Recognized as a 1% Top-performing leader at T-Mobile Managed one of T-Mobile's highest-performance store #10 in the country, overachieving in goals and metric performance well focusing on developing staff
- Served as peer mentor coach for sales associates to achieve next level management.
- Achieved multiple awards from District Manager up to Vice President for performance and leadership in Northeast area.
- Directly helped promote 20+ team members to leadership positions with various different companies.
Timeline
Uber Driver
Uber
11.2024 - Current
Direct Sales Associate Account Executive
DISH
01.2024 - 09.2024
Retail Store Manager-RSM
T-Mobile
12.2017 - 08.2022
Retail Store Associate- RAM
Modell's Sporting Goods
11.2012 - 12.2017
ABA Associate in Business Administration - Liberal Arts And Sciences
Essex County College