Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Cobb

Dallas,GA

Summary

Highly motivated individual looking for a remote Sales or Customer Service Representative position. Offering exceptional problem-solving skills with a proven track record of meeting and exceeding sales targets. Seeking a position that will allow me to utilize my persuasive skills and build strong client relationships to drive revenue growth.

Overview

16
16
years of professional experience

Work History

Uber Driver

Uber
Atlanta, GA
08.2017 - Current
  • Ensured that customer arrived safely and timely to their destination while creating customer satisfaction.
  • Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety.
  • Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations.

Remote Sales Representative

CenturyLink
Kennesaw, GA
11.2016 - 08.2017
  • Handled billing inquiries to include explanation of monthly charges, update billing information changes and disputes and payment arrangements.
  • Sold prism cable, voice, internet and Direct TV.
  • Resolved customer complaints and educated them on the company’s policies.

Remote Customer Care Professional

American Express
Kennesaw, GA
04.2014 - 09.2016
  • Responsible for resolving product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
  • Evaluated and analyze account information and recommend tailored solutions to the card member, reinforcing benefits including cross selling relevant products and services.
  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment measured by customer satisfaction, effectiveness, efficiency and quality.

Remote Sprint Finance Customer Care Professional

Alpine Access
Kennesaw, GA
08.2013 - 04.2014
  • Handled billing inquiries to include explanation of monthly charges, update billing information changes and disputes and payment arrangements.
  • Provided technical support and Issue resolution.
  • Resolve inbound retention calls and account closure requests.

Inside Sales Executive

AT&T, Inc.
Kennesaw, GA
01.2008 - 08.2012
  • Responsible for issuing credits and handling bill collections.
  • Sold voice, data, and cable, VoIP, Uverse, Dish Network, Direct TV, Data Cards, Wireless and Cell Phone.
  • Advance understanding of (CPE's): Phoenix, Hyperion, Avaya,RNS, OMS,CRM, BOCRIS, VPN, Cisco, LAN/WAN, T1, PBX, IVR, TCP/IP networks and Siebel.

Education

Certificate - Medical Billing And Coding

ICode Academy
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01-2025

MBA - Health Services

Keller Graduate School of Management
Atlanta, GA

Certification - Nurse Aide

Cumberland Medical Institute
Marietta,GA

Bachelor of Science - Business Administration

DeVry University
Villa Park, IL

Diploma - Medical Assisting

Georgia Medical Institute
Jonesboro, GA

Associate of Arts - General Business

Denmark Technical College
Denmark, SC

Skills

  • Communication skills
  • Leadership skills
  • Learning/adaptability skills
  • Self-management skills
  • Organizational skills
  • Computer skills
  • Problem-solving skills
  • Strong work ethic

Timeline

Uber Driver

Uber
08.2017 - Current

Remote Sales Representative

CenturyLink
11.2016 - 08.2017

Remote Customer Care Professional

American Express
04.2014 - 09.2016

Remote Sprint Finance Customer Care Professional

Alpine Access
08.2013 - 04.2014

Inside Sales Executive

AT&T, Inc.
01.2008 - 08.2012

Certificate - Medical Billing And Coding

ICode Academy

MBA - Health Services

Keller Graduate School of Management

Certification - Nurse Aide

Cumberland Medical Institute

Bachelor of Science - Business Administration

DeVry University

Diploma - Medical Assisting

Georgia Medical Institute

Associate of Arts - General Business

Denmark Technical College

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Katrina Cobb