
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
· Oversee diverse casework portfolio primarily focused on immigration and veteran affairs
· Facilitated transition from one Member of Congress to the next
· Adjusted many of the same casework procedures from prior office utilizing new correspondence software
· Established new contacts at the Department of Veterans Affairs
· Took on greater responsibilities in outreach to various veterans organizations and stakeholders
· Oversaw implementation of standards of procedure for the service academy nominations process
· Planned a service academy nominations information night and veterans career and resource fair in partnership with other community leaders
· Played an integral role in assisting over 1,200 constituents and returning over $1,300,000 owed by the government to constituents through the first year of the Congresswoman's term
· Oversee large immigration casework portfolio
· Collect initial paperwork from constituent
· Contact USCIS or Department of State offices or embassies as required for individual cases
· Special emphasis placed on cases involving Ukrainian nationals following Russia's invasion
· Communicate updates and resolutions to constituents
· Answer phones and log constituent correspondence
· Coordinate District Office intern program
· Answer phones and log constituent correspondence
· Office contact for Congressional Art Competition and Congressional App Challenge
· Coordinate District Office interns
· Oversee a small casework portfolio
· Write congratulatory letters on behalf of the Congresswoman
· Oversee district Postal Service issues and meetings