Utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
IT Helpdesk Technician
Waianae Coast Comprehensive Health Care Center
01.2024 - Current
Provide IT helpdesk support to over 800 medical staff across 5 clinics, managing system troubleshooting, network issues, and software updates to ensure efficient operations in fast-paced healthcare environments.
Proficient in using Active Directory for user and group management, password resets, and account creation.
Experienced in configuring iPads and iPhones using Microsoft Intune for mobile device management.
Excellent troubleshooting skills, resolving various IT issues promptly and efficiently.
Knowledgeable in using Command Prompt for automating software installations.
Assisted in a major migration to Microsoft Office 365, ensuring a smooth transition and minimal disruption to daily operations.
Experienced in imaging and deploying computers, ensuring all systems are correctly configured and operational before deployment.
Aviation Weapons Technology Specialist
United States Navy, USN (Contract)
09.2014 - 09.2019
As an Aviation Ordnanceman with a passion for information technology, I gained valuable experience in providing technical support and resolving IT issues for my work center during my times onboard Naval aircraft carriers USS Ronald Reagan and USS Theodore Roosevelt.
Responsible for configuring printers, ensuring their proper functioning, and resolving related issues
This involved setting up printers for multiple workstations, troubleshooting connectivity problems, and addressing various printing errors
With attention to detail and a methodical approach, I consistently ensured smooth printing operations for the entire team.
Entrusted with the responsibility of maintaining the workshop computers and keeping them virus-free
I performed virus scans, identified and removed malware, and implemented preventive measures to safeguard sensitive data.
Education
Bachelor's in Computer Information Systems-Cyber Security -
California Institute of Arts & Technology
07.2024
Associate of Science -
California Institute of Arts & Technology
12.2021
High School Diploma -
Crosby High School
05.2012
Skills
Security Clearance
Active Directory - Proficient
IPad/iPhone Configuration with Microsoft Intune - Proficient
Imaging and Deploying Computers - Experienced
Troubleshooting - Expert
Command Prompt - Proficient
Microsoft Office 365 Migration - Experienced
Work Ethic - Expert
Attention to Detail - Expert
Time Management - Expert
Adaptability - Expert
Timeline
IT Helpdesk Technician
Waianae Coast Comprehensive Health Care Center
01.2024 - Current
Aviation Weapons Technology Specialist
United States Navy, USN (Contract)
09.2014 - 09.2019
Bachelor's in Computer Information Systems-Cyber Security -
California Institute of Arts & Technology
Associate of Science -
California Institute of Arts & Technology
High School Diploma -
Crosby High School
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