Anthony Stephens
Aurora,CO
Summary
Consistently surpasses sales and customer expectations by being alert to creating solutions and resolving friction. Possesses strong customer service skills and a broad grasp of technology.
Overview
5
5
years of professional experience
Work History
Sales Floor Supervisor
Lowe's
Aurora, CO
10.2022 - Current
- Within six months of my employment, the store's national sales rank increased from 1,033 out of 1,746 to the top 100.
- Communicated analogies and ideas during leadership meetings to advance the leadership team's overall alignment with customers' and associates' needs and experiences.
- Provided and modeled excellent customer service through seamless connections and knowledgeable instruction toward product decisions.
- Analyzed sales data to track sales period progress, identifying successful trends and recognizing areas for strategic improvement.
- Negotiated and fulfilled numerous customer obstacles and transactions to achieve customer satisfaction.
- Trained associates throughout the store on various software, product knowledge, and customer service approaches.
Specialty Sales Associate
The Home Depot
Aurora, CO
08.2019 - 07.2022
- Consistently exceeded the sales goal by a factor of three each year.
- Used CRM software to advance customers through the sales process.
- Extensively communicated with customers through phone calls and email.
- Effectively evaluated and then educated customers towards offerings that persisted as the best fit.
Entrepreneur
The Bean Book LLC
Denver, CO
07.2020 - 05.2022
- Partnered with Denver Metro coffee shops to create a yearly coffee adventure book that included shop discounts and other interactive features for coffee lovers to explore Denver and the surrounding area's coffee scene.
- Internally developed and collaborated on strategic business plans and decisions.
- Researched market data and customer preferences to create optimized social media advertisements and hypothetical customer profiles.
- Identified and secured strategic partnerships with coffee shops through negotiations and drafting contracts.
- Collaborated through Microsoft Office tools, ClickUp, and Zoom.
Education
Bachelor of Science - Business Administration and Management
Colorado Christian University
Lakewood, CO05.2019
Bachelor of Science - Pre-Medicine
Metropolitan State University of Denver
Denver, COSkills
- Customer Service
- Consultative Sales
- Customer Needs Analysis
- Interpersonal Skills
- Customer Relationship Management
- Microsoft Office Suit
- CRM Utilization
- Structured Query Language (SQL)
Timeline
Sales Floor Supervisor
Lowe's
10.2022 - Current
Entrepreneur
The Bean Book LLC
07.2020 - 05.2022
Specialty Sales Associate
The Home Depot
08.2019 - 07.2022
Bachelor of Science - Business Administration and Management
Colorado Christian University
Bachelor of Science - Pre-Medicine
Metropolitan State University of Denver