Anthony Stephenson
Paso Robles,CA
Summary
Results-driven Bell Captain with a strong background in guest relations and staff training. Skilled in enhancing team performance and service delivery, ensuring consistent guest experiences through effective collaboration and problem-solving.
Overview
5
5
years of professional experience
Work History
Front Desk Agent/Night Auditor
The Ava hotel Curio Collection By Hilton
Paso Robles, California
08.2025 - Current
- Managed efficient check-in and check-out procedures for all guests.
- Resolved guest complaints promptly, contributing to satisfaction and comfort.
- Welcomed guests with friendly greetings, enhancing overall arrival experience.
- Documented guest comments and complaints, escalating issues to management for timely resolution.
Bell Captain
Allegretto Vineyard Resort
Paso Robles, CA
06.2021 - 08.2025
- Supervised bell staff to enhance guest service responsiveness and satisfaction.
- Trained new staff on resort procedures and customer service standards to ensure consistent guest experiences.
- Collaborated with diverse coworkers to resolve product and service issues, improving team cohesion and service delivery.
Education
High School Diploma -
Ocean Grove Charter School
San Jose, CA07-2021
Skills
- Front desk operations
- Reservation systems
- PEP/Opera PMS
- Customer relationship management
- Guest relations
- Staff training
- Microsoft office
- Inventory management
Timeline
Front Desk Agent/Night Auditor
The Ava hotel Curio Collection By Hilton
08.2025 - Current
Bell Captain
Allegretto Vineyard Resort
06.2021 - 08.2025
High School Diploma -
Ocean Grove Charter School