Summary
Overview
Work History
Education
Skills
Websites
Name Pronunciation
Personal Information
Awards
Work Availability
Certification
Software
Languages
Accomplishments
Timeline
Open To Work
Hi, I’m

NaTivia M. Esson

St. Louis,MO

Summary

Multifaceted, early-career professional with experience in regulatory compliance, administrative support, and hospitality. Proven ability to streamline processes and ensure policy adherence with a solid foundation in various industries and job functions. Pursuing an M.S. in Management and Leadership. Seeking new, immediate, and full-time opportunities to apply my diverse skill set and willingness to learn. Open to remote, on-site, or hybrid roles in St. Louis, MO, or Memphis, TN, and remote roles elsewhere.

Overview

6
years of professional experience
4
years of post-secondary education

Work History

Caesars Entertainment
St. Louis, MO

Front Desk Agent/Night Auditor
06.2025 - Current

Job overview

  • Provide overnight front desk coverage without supervision, ensuring smooth late-night operations and guest satisfaction in a fast-paced casino hotel environment
  • Balance and audit daily hotel transactions, resolving revenue discrepancies, and preparing financial reports for management
  • Communicate with the Rooms staff and management to relay overnight updates
  • Use property management software to update reservations, process payments, and manage room inventory
  • Managing a SharePoint site for both internal and guest-facing forms, schedules, and branding
  • Independently developing and maintaining a post-night audit morning brief template to enhance preparedness for morning and swing shifts

Outlier AI

AI Trainer
10.2024 - 05.2025

Job overview

  • Trained large language models (LLMs) with text, audio, and image-based prompts by creating a wide variety of prompts aimed at making the model fail and assessing the quality of its outputs

Saint Louis University
St. Louis, MO

Communications Assistant
10.2024 - 01.2025

Job overview

  • Wrote concise and engaging blurbs about campus events and activities for the SLU LAW website and social media
  • Supported the creation of marketing and communication materials for SLU LAW

Shelby County (TN) General Sessions Criminal Court Division X
Memphis, TN

Summer Judicial Intern
06.2024 - 07.2024

Job overview

  • Conducted legal research using Westlaw to find relevant case law and statutes, including new TN laws effective July 1, to support The Honorable Judge Greg Gilbert's decision-making process

Brother USA
Bartlett, TN

Risk, Ethics, and Compliance Intern
06.2023 - 03.2024

Job overview

  • Provided product declarations to third parties and vendors, ensuring seamless compliance with diverse regulations, such as REACH, RoHS, CMRT, and Prop 65
  • Conducted comprehensive third-party vendor due diligence, meticulously vetted and assessed potential business partners to ensure compliance with a range of regulations
  • Revised the company's social media policy to ensure clarity, prevent violations, and encourage compliance with updated language
  • Designed an internal corporate policy compliance Power BI dashboard and implemented a streamlined process for continuous improvement in policy revisions

Slalom Consulting
Chicago, IL

Business Advisory Services Consultant Intern
06.2022 - 08.2022

Job overview

  • Advised a nationwide retail pharmacy chain, helping to optimize parking lot layouts for drive-thru immunization services during the COVID-19 pandemic
  • Proposed the creation of an in-app, peer social network, AI-powered symptom checker, and rewards program, incentivizing various health activities to enhance user engagement and improve prescription retention
  • Proposed UI/UX and security enhancements for a consumer-facing mobile application, including adding a passcode feature to access sensitive health information, resulting in streamlined navigation and improved Net Promoter Scores (NPS)
  • Collaborated on $400K RFP, providing research and analysis to senior consultants

Lyfe Health
St. Louis, MO

Healthcare Research Specialist
11.2021 - 05.2022

Job overview

  • Analyzed market trends, competitor offerings, customer needs, and regulatory landscape (e.g., HIPAA, data privacy laws) to identify opportunities for product enhancement, expansion, and differentiation
  • Utilized findings to inform product roadmap development and enable the startup to gain a competitive edge in the SaaS healthcare technology market

Washington University in St. Louis Skandalaris Center
St. Louis, MO

Innovation Intern, Operations
08.2021 - 05.2022

Job overview

  • Collaborated with the Operations team on database management, data analysis, clerical duties, and event coordination
  • Created an interactive, geospatial Power BI visualization of WashU-affiliated entrepreneurs' global impact

Project C.U.R.E.

Development and Research Intern, Grants
08.2021 - 12.2021

Job overview

  • Developed competitive funding proposals and maintained database records for funders and guarantors
  • Reviewed an in-depth assessment of an Ethiopian medical clinic and worked to secure $75,000 USD in grant funds

Shelby County Government Division of Community Services
Memphis, TN

Support and Planning Summer Intern
06.2021 - 07.2021

Job overview

  • Streamlined service delivery for the Division by launching a Benefit Finder questionnaire to facilitate simpler intake processes for clients
  • Established new relationships across public and private sectors by connecting the Division with four local non-profit organizations

The Healthcare Institute
Memphis, TN

Admissions Clerk Intern
06.2019 - 07.2019

Job overview

  • Managed and updated student enrollment and application records by performing accurate data entry within the Orbund Student Information System (SIS)
  • Executed targeted omnichannel marketing campaigns using Hootsuite, successfully contributing to new student recruitment

Education

Western Governors University

Master of Science from Management and Leadership
07.2025 - Current

University Overview

Washington University in St. Louis

Bachelor of Arts from Anthropology, Healthcare Management
07.2020 - 05.2024

University Overview

Skills

  • Global, Distributed, and Cross-Functional Teams
  • Project Management
  • Process Improvement
  • Night Audit
  • Front Desk Operations
  • Customer Service
  • Cash Handling
  • Multi-Line Phone Systems
  • PBX
  • Knowledge of Environmental and Safety Regulations (REACH, RoHS CMRT, Prop 65, etc)
  • Ethics Audits
  • Vendor Due-Diligence
  • Anti-Corruption
  • Trade Compliance
  • Corporate Policy Development
  • Marketing Compliance

Websites

Name Pronunciation

Name Pronunciation

nah-TEE-vee-ah EH-sin

Personal Information

Personal Information
  • Availability: Open to remote, on-site, or hybrid roles in St. Louis, MO, or Memphis, TN, and remote roles elsewhere ASAP. No notice required.
  • US citizen with no need for sponsorship.

Awards

Awards
  • 2024 WashU Law Black Law Students Association (BLSA) Scholarship Recipient
  • 2019 QuestBridge National College Match Scholar
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • HubSpot Digital Marketing
  • Lean Six Sigma White Belt
  • LinkedIn Marketing Strategy
  • Meta Certified Digital Marketing Associate
  • Adult and Pediatric First Aid/CPR/AED (eCard code: 256011616216)
  • Certified Missouri Notary Public (Commission #24271141)

Software

Asana

Airtable

HubSpot

Canva

Google Workspace

Power BI

Microsoft Office

Excel

SharePoint

Trello

Orbund

LexisNexis

Westlaw

Hootsuite

LMS iSeries PMS

Agilysys

Languages

English
Native or Bilingual
Spanish
Limited Working

Accomplishments

Accomplishments
  • Promoted to night auditor after 6 weeks on the job due to exceptional work ethic and exemplary customer service.

Timeline

Western Governors University
Master of Science from Management and Leadership
07.2025 - Current
Front Desk Agent/Night Auditor
Caesars Entertainment
06.2025 - Current
AI Trainer
Outlier AI
10.2024 - 05.2025
Communications Assistant
Saint Louis University
10.2024 - 01.2025
Summer Judicial Intern
Shelby County (TN) General Sessions Criminal Court Division X
06.2024 - 07.2024
Risk, Ethics, and Compliance Intern
Brother USA
06.2023 - 03.2024
Business Advisory Services Consultant Intern
Slalom Consulting
06.2022 - 08.2022
Healthcare Research Specialist
Lyfe Health
11.2021 - 05.2022
Innovation Intern, Operations
Washington University in St. Louis Skandalaris Center
08.2021 - 05.2022
Development and Research Intern, Grants
Project C.U.R.E.
08.2021 - 12.2021
Support and Planning Summer Intern
Shelby County Government Division of Community Services
06.2021 - 07.2021
Washington University in St. Louis
Bachelor of Arts from Anthropology, Healthcare Management
07.2020 - 05.2024
Admissions Clerk Intern
The Healthcare Institute
06.2019 - 07.2019

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