Driven Dispatch Manager with expertise in workflow planning, route optimization, and staff training. Achieved zero recordable safety incidents in 2025 and 2026 while ensuring DOT compliance and operational efficiency.
Overview
20
20
years of professional experience
Work History
Dispatch Manager
Martin Marietta
Sulphur Springs, TX
02.2019 - 06.2026
Directed daily dispatch operations for a fleet of 50–55 ready-mix concrete trucks and drivers, ensuring efficient scheduling, route optimization, and on-time delivery to residential, commercial, and infrastructure projects.
Supervised and supported a team of four dispatchers, providing leadership, operational oversight, and real-time decision-making in a fast-paced, high-volume environment.
Leveraged expertise in Command Concrete and Track It systems to monitor fleet activity, manage delivery logistics, track truck locations, and maximize fleet utilization.
Coordinated and adjusted delivery schedules in real time to address changing job-site demands, traffic conditions, weather impacts, and production requirements while maintaining service excellence.
Managed full-cycle recruiting for dispatchers and concrete drivers, including sourcing candidates through Indeed and other recruiting platforms, reviewing resumes, conducting interviews, and making hiring recommendations.
Administered complete onboarding processes for new hires, ensuring compliance with company policies, training requirements, and operational procedures.
Trained and mentored new dispatchers and drivers on dispatch operations, communication standards, safety requirements, and company policies, improving team readiness and performance.
Utilized Microsoft Excel and other Microsoft Office applications to create weekly staffing schedules, track fleet availability, maintain operational spreadsheets, and support workforce planning initiatives.
Managed employee attendance, PTO requests, and sick leave administration through Kronos, ensuring accurate workforce scheduling and payroll support.
Led weekly safety meetings for dispatch personnel, drivers, and plant employees, reinforcing safety standards, operational best practices, and regulatory compliance.
Achieved and maintained zero recordable safety incidents throughout 2025 and 2026 by promoting a strong safety culture, proactive communication, and consistent adherence to company policies and procedures.
Served as the primary liaison between drivers, plant operations, sales teams, contractors and customers to ensure accurate order fulfillment and effective problem resolution.
Maintained compliance with DOT regulations, company safety policies, and operational standards while supporting continuous improvement initiatives.
Recognized for strong leadership, employee development, and operational excellence in managing high-volume dispatch operations and cross-functional teams.
Dispatcher
Martin Marietta
Sulphur Springs, TX
04.2016 - 02.2019
Coordinated and adjusted delivery schedules in real time to address changing job-site demands, traffic conditions, weather impacts, and production requirements while maintaining service excellence for 50–55 drivers.
Managed communication between drivers, customers, and field personnel to resolve delivery issues promptly and minimize operational disruptions.
Utilized GPS tracking, Command Concrete, and Track It systems to monitor vehicle locations, optimize routing, and improve fleet efficiency.
Developed and implemented procedures for managing emergency situations, enhancing response times and supporting safe operations.
Scheduled and dispatched ready-mix concrete deliveries to multiple job sites daily, ensuring accurate order fulfillment and on-time service.
Maintained continuous communication with batch plant personnel and drivers to coordinate production schedules, truck assignments, and customer delivery requirements.
Plant Manager
Martin Marietta
Sulphur Springs, TX
08.2011 - 04.2016
Oversaw daily ready-mix concrete plant operations, ensuring production goals, quality standards, and customer delivery requirements were consistently met.
Batched concrete and adjusted mix designs as needed to meet project specifications, quality requirements, and changing environmental conditions.
Managed and supervised a team of 7–10 drivers, providing leadership, scheduling support, performance oversight, and operational guidance.
Established and monitored key performance indicators (KPIs) to measure plant productivity, operational efficiency, safety performance, and quality outcomes.
Maintained inventory levels of raw materials and coordinated replenishment activities to support uninterrupted plant operations.
Conducted employee training and coaching sessions focused on operational procedures, equipment usage, quality control, and workplace safety.
Analyzed operational data and production metrics to drive continuous improvement initiatives and support strategic decision-making.
Concrete Mixer Driver
Martin Marietta
Sulphur Springs, TX
09.2006 - 08.2011
Maintained a 100% accident-free driving record while safely operating concrete mixer trucks in varying traffic, weather, and job-site conditions.
Performed pre-trip and post-trip vehicle inspections, identified maintenance concerns, and ensured compliance with DOT regulations and company safety standards.
Maintained accurate logs of materials delivered and hours worked for reporting purposes.
Collaborated with construction teams to coordinate delivery schedules and meet project timelines.
Developed strong relationships with clients, enhancing customer satisfaction through reliable service delivery.
Demonstrated professionalism through exceptional driving skills, maintaining a clean driving record throughout employment tenure.
Trained new drivers on safe operation practices and company policies for equipment use.