Anthony Sullivan

Assisted in daily store operations by managing team activities and supporting sales efforts in a busy environment. Helped resolve customer issues and facilitated smooth deal flow to enhance customer satisfaction. Provided guidance to team members on effective sales techniques and service approaches.
Assisted in finance processes by communicating with lenders, structuring deals, verifying bank-required stipulations, and confirming contract accuracy and compliance. Guided customers through financing options with clear explanations of loan terms, APR, and payment structures. Acknowledged for strong leadership and effective decision-making skills.

• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
• Resolved customer complaints promptly and professionally to maintain satisfaction.
• Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
• Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
• Trained and mentored new and existing staff to achieve best practices.
• Created nightly shift task lists to assign duties to each employee.
• Managed 3-5 employees in delivering smooth, productive night shift operations while running a station of my own ranging from stretching dough or making orders to running the register/foh.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks and food safety quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.