Summary
Overview
Work History
Education
Skills
Timeline
Manager

Anthony Sutanto

Brooklyn,NY

Summary

Dynamic manager with a proven track record at Prime Wings, excelling in customer service and team leadership. Selling food and exceeding customers expectations. Enhanced operational efficiency and customer satisfaction through effective problem-solving and staff training. Skilled in time management and operations management, consistently achieving high-quality service delivery while controlling costs.

Overview

7
7
years of professional experience

Work History

Manager

Prime Wings
03.2025 - 07.2025
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Server

Iron Age Korean Steak House
06.2022 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Know how to control an all you can eat dining experience in a timely and respectful way. Pushing customers out to bring new costumers in.

Lab Technician

Specialty Appliances
06.2019 - 06.2022
  • Produced orthodontic high quality appliances for orthodontist all across the country
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.


Fulfillment Associate

Target
05.2020 - 11.2020
  • Also worked on the floor as a sales associate when covid started to slow down.
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Sales Associate

Krispy Kreme
04.2018 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Also worked in production of products

Busser

Kani House
01.2018 - 03.2018
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Education

Collins Hill High School
Suwanee, GA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Complex Problem-solving
  • Relationship building
  • Operations management
  • Sales techniques
  • Sales management

Timeline

Manager

Prime Wings
03.2025 - 07.2025

Server

Iron Age Korean Steak House
06.2022 - 01.2025

Fulfillment Associate

Target
05.2020 - 11.2020

Lab Technician

Specialty Appliances
06.2019 - 06.2022

Sales Associate

Krispy Kreme
04.2018 - 05.2019

Busser

Kani House
01.2018 - 03.2018

Collins Hill High School

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Anthony Sutanto