Dedicated tech enthusiast with expertise in customer service and compliance. Committed to resolving issues and ensuring project completion with meticulous attention to detail and accurate record-keeping for multimillion-dollar accounts.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Nest Bedding
Chico, CA
02.2021 - Current
Resolved customer issues with knowledgeable, friendly service, resulting in high satisfaction levels.
Handled returns and exchanges efficiently, ensuring compliance with company policies and enhancing customer experience.
Assisted customers with product inquiries and order placements daily.
Educated customers on product features and care instructions for optimal use.
Licensing Coordinator
Fifth Sun/Gonzales Park, LLC.
Chico, CA
06.2018 - 02.2021
Managed record keeping for multimillion-dollar accounts and partnerships including Marvel Entertainment, Coca-Cola, Warner Brothers Entertainment, FIFA, and Moulson Coors Brewing Company, ensuring audit compliance and accuracy.
Reviewed contracts to ensure compliance with company standards.
Fostered relationships with licensing partners through consistent communication, enhancing collaboration and compliance.
Submit digital fashion concepts, and physical preproduction and production run samples to ensure that all partner standards are met.
Supported creative art teams in pitching ideas that resonated with fan expectations of intellectual property, contributing to successful project outcomes.
Distribution Center Associate
AMain Hobbies
Chico, CA
03.2017 - 06.2018
Cataloged merchandise to ensure accurate on-hand count, preventing supply chain disruptions for large e-commerce business.
Sorted and organized incoming shipments for accurate inventory management.
Processed customer orders accurately and efficiently. and pulled inventory, enhancing customer satisfaction.
Human Resources Manager/Electronics Department Manager
Sears Holding/Kmart
Paradise, CA
06.2010 - 01.2017
Maintained employment records, screened and interviewed applicants, and processed payroll to ensure timely employee compensation.
Enhanced employee retention and facilitated communication between employees and corporate office regarding policy changes.
Managed inventory and stock levels while implementing customer service policies in the Electronics Department.
Education
High School Diploma - General education
Paradise Senior High
Paradise, CA
01-2018
Skills
Customer Service
Order Management
Data Entry
Attention To Detail
Problem Solving
Conflict Resolution
Communication
Teamwork
Project management
Ownership mentality
Leadership
Product solutions
Hobbies and Interests
Computer Repair and Building
Tabletop Roleplaying Games
Watching Films
Timeline
Customer Service Representative
Nest Bedding
02.2021 - Current
Licensing Coordinator
Fifth Sun/Gonzales Park, LLC.
06.2018 - 02.2021
Distribution Center Associate
AMain Hobbies
03.2017 - 06.2018
Human Resources Manager/Electronics Department Manager