Summary
Work History
Education
Skills
Timeline
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Anthony Tartaro

Anthony Tartaro

Carlsbad,California

Summary

Operations leader with expertise in wholesale operations,logistics & warehouse management, and team leadership. At ASRV, led initiatives boosting revenue by $2.5M and managed key accounts like Nordstrom, Equinox, and REI. At Vincero Collective, increased customer retention by 90% and improved product return rates by 35%. Developed SOPs and built a customer service team achieving 20-minute response times and a CSAT score of 4.8/5, generating $1M annually through strategic partnerships. Thrives in fast-paced environments, delivering real results.

Work History

DIRECTOR OF OPERATIONS

ASRV
  • Managed key wholesale accounts such as Nordstrom, Equinox, and REI, overseeing sales, relationships, and logistics that generated $2.5M in revenue.
  • Negotiated competitive carrier contracts that resulted in achieving an impressive 80% year-to-date savings on transportation expenses while remaining compliant with all relevant regulations and standards.
  • Cultivated strong relationships with logistics partners while negotiating LTL and FTL shipping rates, leading to a 45% YTD reduction in shipping costs across the country for improved operational efficiency.
  • Developed and implemented enhancements to the ATS that drove a significant reduction of order processing time by 15%, while managing relationships with key accounts like Nordstrom, Equinox, and REI.
  • Hired and integrated an outsourced support team that contributed to enhanced service delivery, driving down operational costs by up to $200k annually while maintaining high customer satisfaction levels.

HEAD OF HR & OPERATIONS

VINCERO COLLECTIVE
  • Facilitated the successful onboarding of three distinct 3PLs during company expansion, establishing robust communication protocols that enhanced day-to-day management and strengthened partnerships with account managers.
  • Built and led HR and operations processes for an e-commerce fashion accessory brand to facilitate growth from $2M-$25M
  • Managed a team of twelve in Operations & Customer Experience, establishing HR policies and procedures
  • Increased customer retention to 24.52% 90% and improved product return rates by 35% to 5.15% through effective exchange programs
  • Developed SOPs for customer experience platforms and built an international customer service team, achieving 20-minute response times and an annual CSAT score of 4.8/5
  • Managed wholesale fulfillment processes and client relations, generating -$1M per year through partnerships with Nordstrom, GovX, and boutique clients
  • Integrated the Shopify store with a 3PL Fulfillment Center, managing $8M of inventory

PARTNER ACQUISITION & MARKETING MANAGER

VINCERO COLLECTIVE
  • Implemented customer service automations, enabling a focus on partnerships and direct response marketing, leading to 150% growth
  • Created strategic campaigns with influencers and content creators, achieving a ROI up to 10x and generating over $1M in sales
  • Handled invoicing, order processing, shipping, and customer inquiries with wholesale partners
  • Established customer service processes, reducing response times to less than 30 minutes and maintaining an annual CSAT score of 4.6/5
  • Recruited and trained customer experience managers and global customer service team members
  • Managed all returns, packed and shipped customer orders, and oversaw all customer service inquiries

SALES MANAGER

DICK'S SPORTING GOODS
  • Developed sales strategies and managed a team, contributing to overall store performance and customer satisfaction
  • Completed a comprehensive sales management training program, gaining skills in sales operations and leadership

Education

SPORTS MANAGEMENT -

UNIVERSITY OF ARIZONA
TUCSON, ARIZONA
05.2014

Skills

  • Project Management
  • Wholesale Operations and Sales
  • Process Improvement/SOP building
  • Client Relationship Development
  • Strategic Partnership Development
  • Recruiting
  • Inventory Management
  • Team Performance - Leadership
  • Outsourcing - Lowering costs
  • Operational Ownership
  • Customer Service Management

Timeline

DIRECTOR OF OPERATIONS

ASRV

HEAD OF HR & OPERATIONS

VINCERO COLLECTIVE

PARTNER ACQUISITION & MARKETING MANAGER

VINCERO COLLECTIVE

SALES MANAGER

DICK'S SPORTING GOODS

SPORTS MANAGEMENT -

UNIVERSITY OF ARIZONA

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Anthony Tartaro