JESUS ANTHONY TEJADA-APOLINAR
Waukegan,ILLINOIS
Summary
Customer service professional with 5 years of experience delivering high-quality support in fast-paced, detail-focused environments. Skilled in using POS systems, cash registers, Microsoft Office, and phone systems to manage customer interactions efficiently and accurately. Proven ability to resolve issues, process orders, and maintain strong customer relationships. Dedicated to providing outstanding service and seeking a long-term opportunity to contribute to Uline’s commitment to excellence.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Associate
Waterway
Northbrook, ILLINOIS
01.2025 - Current
- Served 100+ customers daily with fast, friendly service
- Explained service options and promoted upgrades
- Handled cash and card payments accurately
- Coordinated with wash/detail teams for smooth service
- Resolved customer issues calmly and professionally
- Kept work areas clean and organized
- Helped train new team members
Cashier
Fooda
Riverwoods, ILLINOIS
11.2023 - 02.2025
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Car Wash Associate
Gas N Wash
Green Oaks, ILLINOIS
01.2023 - 11.2023
- Performed daily cleaning duties such as mopping, sweeping, dusting and vacuuming floors.
Barista
Dunkin
Waukegan, ILLINOIS
08.2021 - 01.2023
- Trained new staff members on safe use of equipment, proper cleaning techniques and company policies regarding hygiene standards.
- Operated industrial-grade washing machines and dryers according to safety protocols.
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Prepared teas, hot chocolate, and other non-coffee drinks for customers.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
Education
Bachelor of Arts - Cybersecurity
College of Lake County
Grayslake, IL 08.2022 - 08.2025
Waukegan High School
Waukegan, ILSkills
- Time management
- Accurate Order Entry & Data Management
- Problem-Solving & Conflict Resolution
- CRM & Call Center Software (eg Salesforce, Zendesk)
- Product Knowledge & Recommendation
- Attention to Detail & Quality Control
- Fast Typing (eg 50 WPM)
- Microsoft Office (Excel, Outlook, Word)
- Team Collaboration & Interdepartmental Coordination
- Multitasking in High-Volume Environments
- Cash handling
- Work ethic and integrity
- POS Systems
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Customer Service Associate
Waterway
01.2025 - Current
Cashier
Fooda
11.2023 - 02.2025
Car Wash Associate
Gas N Wash
01.2023 - 11.2023
Bachelor of Arts - Cybersecurity
College of Lake County
08.2022 - 08.2025
Barista
Dunkin
08.2021 - 01.2023
Waukegan High School