Anthony Thomas
Jonesboro,GA
Summary
Salesforce professional with extensive experience in optimizing CRM systems and driving user engagement. Known for effective collaboration within teams, ensuring seamless integration of Salesforce solutions to meet dynamic business needs. Proven skills in data management, process automation, and problem-solving.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Release Manager
Steampunk
05.2023 - 12.2025
- Company Overview: U.S
- Custom Border Protection(CBP)
- Responsible for releases to 8 Orgs for 47 apps
- Scheduled and executed releases daily to ensure proper flow of releases into environments
- Assisted developers to test, execute, and verify changes to Orgs
- Cleared cases for all 47 apps
- Assisted with maintenance of all 8 Orgs
- U.S
- Custom Border Protection(CBP)
Salesforce Administrator
Federal Aviation Administration (FAA)
- Company Overview: FAA FHWIS program
- Performed daily configuration tasks to maintain the Org
- Configured reports, dashboards, activate/configure User profiles, permission sets, and User access
- Performed Org maintenance and updates Per Salesforce requirements
- Troubleshoot client cases and requests for enhancements to the Org
- FAA FHWIS program
Salesforce Jr. Developer
CACI International
03.2021 - 12.2022
- Development and integration of Salesforce based solutions for the U.S
- Navy
- Worked in an Agile environment on projects related to Sailor Performance Evaluation, Training, and Physical Readiness applications
- Design, develop, and test customized solutions within the Salesforce platform for MYNavyHR project
- Provide system administration support related to customized applications, user permissions, security settings, custom objects, and workflow
- Configure S-Docs solutions in Salesforce for the U.S
- Navy
- Use Flosum for DevOps functionality
- Configure and test Moodle solutions for courses for U.S
- Navy
Salesforce Consultant
PwC
05.2017 - 09.2019
- Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end
- Designed custom formula fields, field dependencies, validation Rules, workflows, and approval processes for automated alerts, field updates, and email generation according to application requirements
- Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves iterative development
- Assisted in developing project scope, business requirements, and functional requirements with internal team and clients
- Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects
- Used it to read, extract and load data from comma separated values (CSV) files
Salesforce Business Consultant
COUD CO-OP
07.2015 - 05.2019
- Company Overview: A Consulting Firm that focuses on the Emerging Small Business (Start-Up) and Small Business (SMB) clients wanting to implement and integrate Salesforce
- We provide services for all sizes of clients in the areas of Governance, Adoption, Growth Strategies and Custom development which includes Salesforce1 and Heroku
- Lead Service Cloud Administrator console development
- A Consulting Firm that focuses on the Emerging Small Business (Start-Up) and Small Business (SMB) clients wanting to implement and integrate Salesforce
- We provide services for all sizes of clients in the areas of Governance, Adoption, Growth Strategies and Custom development which includes Salesforce1 and Heroku
Salesforce /Fonteva MemberNation Admin
WHOLE KIDS FOUNDATION/ Whole planet Foundation/ Whole Cities Foundation
11.2015 - 11.2016
- System Administrator (Fonteva MemberNation) of Whole Foods three Non-Profits; Whole kids, Whole Cities and Whole Planet Foundations
- Implementation of initial organization (Fonteva MemberNation) and new applications
- Data migration (Causeview to Fonteva MemberNation)
- Liaison with clients and team members ensuring client specifications were continually being met
- Relayed adjustment specifications to clients and team members for requested configuration, data migration or importation changes
- Conduct analysis of user requirements to determine best use scenarios
- Create and maintain user profiles, custom reports and dashboards, custom objects, fields, formulas, email alerts, workflows, validation rules etc
- And train new users
Salesforce Administrator (Short term Contractor)
COX AUTOMOTIVE
08.2016 - 09.2016
- Gather and help develop plans for the creation of SSO Administrators for 27 Salesforce instances
- Provided extra hands for SSO implementation for Cox Automotive Group
- Gathered requirements for Okta and Salesforce.com
- Prepared data for insertion into Salesforce and Okta SSO
- Provided support for Users on Okta and Salesforce.com after initial SSO implementation
Salesforce Administrator / Developer/ Salesforce Jr. Instructor
VETERANS WORKSHOP
06.2015 - 01.2016
- Company Overview: A Non-Profit Organization that trains disabled veterans to work in the IT field and assists them with finding work after training
- In charge of ADM 201 exam prep course
- Oversees and implements LivehelpNow, Logmein Rescue administration
- Handles Admissions counseling for new students
- A Non-Profit Organization that trains disabled veterans to work in the IT field and assists them with finding work after training
Education
Bachelor of Science - Information Technology
American InterContinental University
Schaumburg, IL08-2014
Skills
- Salesforce customization
- User administration
- Workflow management
- Process automation
- Service cloud management
- Sales cloud management
- Data migration
- Chatter administration
- Dashboard creation
- Organizational skills
Certification
- Salesforce Certified Administrator
- Salesforce ADM 201 Lic# 2376725
• Salesforce Platform App Builder #18411375
• Salesforce Service Cloud Consultant Lic#4881201
• Advanced Administrator Lic# 17847725
• Sales Cloud Consultant Lic# 19957337
• Fonteva Member Nation
• Office 365 for Business
• ITILv3 Certified
• Computer diagnostics and repair
• Cisco CCENT LIC# CSCO12549030
Timeline
Release Manager
Steampunk
05.2023 - 12.2025
Salesforce Jr. Developer
CACI International
03.2021 - 12.2022
Salesforce Consultant
PwC
05.2017 - 09.2019
Salesforce Administrator (Short term Contractor)
COX AUTOMOTIVE
08.2016 - 09.2016
Salesforce /Fonteva MemberNation Admin
WHOLE KIDS FOUNDATION/ Whole planet Foundation/ Whole Cities Foundation
11.2015 - 11.2016
Salesforce Business Consultant
COUD CO-OP
07.2015 - 05.2019
Salesforce Administrator / Developer/ Salesforce Jr. Instructor
VETERANS WORKSHOP
06.2015 - 01.2016
Salesforce Administrator
Federal Aviation Administration (FAA)
Bachelor of Science - Information Technology
American InterContinental University
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