Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Thomas

Amsterdam

Summary

Dynamic Shop Manager with over 12 years of experience in staff supervision, quality inspection, and workflow management. Proven ability to enhance customer satisfaction and optimize repair processes, driving operational excellence in collision estimation and vehicle repair.

Overview

13
13
years of professional experience

Work History

Shop Manager/Collision Estimator

Akron Auto Painting & Collision
Akron
08.2013 - Current
  • Managed daily shop operations and ensured efficient workflow.
  • Supervised staff performance and provided necessary training and support.
  • Coordinated customer service efforts to enhance client satisfaction.
  • Scheduled repair jobs and allocated resources for optimal efficiency.
  • Conducted quality inspections to uphold high service standards.
  • Developed maintenance schedules for equipment to ensure reliability.
  • Monitored staff performance and provided feedback and guidance as necessary.
  • Supervised daily operations by establishing procedures and monitoring team performance.

Phone Sales Representative

Summit Racing Equipment
Tallmadge
02.2013 - 08.2013
  • Engaged customers through effective communication and active listening techniques.
  • Provided excellent customer service by addressing questions and resolving issues promptly.
  • Conducted follow-up calls to ensure customer satisfaction and gather feedback.
  • Developed rapport with clients to foster long-term relationships for repeat business.

Education

36 Hour Fire Certification - Volunteer Fire Service

East Palestine Fire School
East Palestine, OH
09-2008

High School Diploma -

Marlington High School
Alliance, OH
05-2008

Auto Body Certification - Auto Body

Alliance High School
Alliance, OH
05-2008

Skills

  • Staff supervision
  • Quality inspection
  • Customer service
  • Workflow management
  • Collision estimation
  • Vehicle repair
  • Parts ordering
  • Employee training
  • Problem solving
  • Time management
  • Policy enforcement
  • Professionalism

Timeline

Shop Manager/Collision Estimator

Akron Auto Painting & Collision
08.2013 - Current

Phone Sales Representative

Summit Racing Equipment
02.2013 - 08.2013

36 Hour Fire Certification - Volunteer Fire Service

East Palestine Fire School

High School Diploma -

Marlington High School

Auto Body Certification - Auto Body

Alliance High School

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