NELSON SANCHEZ
Albuquerque
Summary
Dynamic automotive professional with extensive experience at Next Level Collision, excelling in service excellence and stock control. Proven track record in preparing precise estimates and mentoring teams to enhance performance. Bilingual in English and Spanish, adept at resolving issues effectively while maintaining high customer satisfaction standards.
Overview
25
25
years of professional experience
Work History
Collision Shop Assistant Manager/Collision Estimator
Next Level Collision
09.2022 - Current
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw Shop inventory activities by ordering and requisitions and stocking and shipment receiving.
- Completed bi-weekly payroll for 6 employees.
Commercial Manager
Advanced Auto Parts
03.2021 - 09.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops, and service departments for use in Automobiles.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Improved safety procedures to create safe working conditions for workers.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
Automotive Service Advisor/Floating Manager
Brake Masters Inc.
01.2010 - 07.2018
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained professional, organized, and safe environment for employees and patrons.
- Completed point of sale opening and closing procedures.
Assistant Store Manager
Pep Boys
03.2000 - 11.2009
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Assisted customers in finding appropriate parts promptly.
- Maintained clean and neat parts counter and sales floor.
Education
High School Diploma -
Rio Grande High School
Albuquerque, NM05-1999
Skills
- Service excellence
- Stock control expertise
- Detail-oriented organization
- Effective issue resolution
- Fluent in English and Spanish
- Store maintenance
Timeline
Collision Shop Assistant Manager/Collision Estimator
Next Level Collision
09.2022 - Current
Commercial Manager
Advanced Auto Parts
03.2021 - 09.2022
Automotive Service Advisor/Floating Manager
Brake Masters Inc.
01.2010 - 07.2018
Assistant Store Manager
Pep Boys
03.2000 - 11.2009
High School Diploma -
Rio Grande High School
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