Kyle Corbin
Boise,ID
Summary
Results-oriented Collision Estimator with 10+ years of experience in the automotive repair industry and 19+ years in customer service. My first priority is customer satisfaction through my proven ability to establish and maintain rapport with clients. I am an independent worker with high energy and great communication skills both verbal and written. I am reliable, friendly, and able to work with little oversight.
Overview
19
19
years of professional experience
Work History
Assistant Collision Center Manager/Collision Estimator
Larry Miller Collision Center- Boise
Boise, ID
04.2021 - Current
- Conducted payroll with repair technicians
- Dispatched repair work
- Assisted manager with day to day shop operations
- Assisted in forecasting sales numbers for shop
- Assisted in hiring and firing of employees
- Worked as a collision estimator for multiple DRP accounts: USAA, Allstate, Farmers, and Farm Bureau
Service Advisor
Caliber Collision
Boise, ID
09.2017 - 04.2021
- Assessed damages to customer vehicles following guidelines of multiple DRP accounts primarily USAA, State Farm, Farm Bureau, Metlife, and American Family
- Blueprinted vehicles after disassembly to ensure a safe and proper repair following manufacturer guidelines and procedures
- Ordered parts needed for repairs
- Maintained necessary contact with customers and insurance companies
- Completed final billing to insurance companies with follow-up of outstanding payments
- Performed quality control checks at completion of repairs to ensure a quality product was presented to the customer
- Proficient assessing damage to Audi, Porsche, Jaguar, and Land Rover, Tesla certified collision estimator
Customer Service Manager
ABRA Auto Body & Glass
06.2016 - 09.2017
- Guided customers through repair process, Sold customers on our service and repair quality, Assessed damage to vehicles, Managed DRP accounts for Farmers, State Farm, American Family, Safeco, Liberty Mutual, USAA, Oregon Mutual, American Commerce, Mutual of Enumclaw, Nationwide, Esurance, Country Financial, Metlife, and maintained good working relations with them, Proficient in CCC ONE and Audatex estimating systems, Proficient in Parts Trader, Solid knowledge of parts and procedures needed to restore vehicle to pre-accident condition
Auto Damage Estimator
Laurence's Auto Body and Paint
08.2013 - 12.2015
- Assessed damage to vehicles, Managed production schedule in shop, Assigned labor to technicians, Worked with insurance companies to get labor approved and to receive payment for labor and materials, Ordered parts and other materials necessary to complete jobs, Worked with third party companies to secure rental vehicles for customers when necessary
Products Manager
La Grande Liquor Store
11.2011 - 08.2013
- Retail clerk, Ordered and managed inventory, Stocked shelves, Followed and upheld rules and regulations required by the Oregon Liquor Control Commission (OLCC), Produced and submitted required paperwork and reports to OLCC
Cashier
Falk's Mini Mart
10.2004 - 11.2011
- Check out customer's purchases, Responsible for handling money, Bag groceries, Provide Customer Service
Chief Executive Officer of the City
Mayor, City of Union
Union, OR
01.2007 - 01.2009
- Public Relations, Liaison to Administrative Staff, Member of Budget Committee, Ambassador to County Commissioners and other municipalities, Chaired various committees, Ran and Prepared City Council Meetings, Summits, and Retreats, Responsible for oversight of City employees, Conducted Employee Evaluations
Education
Eastern Oregon University
01.2011
Skills
- CCC Workflow Estimating System
- Audatex Estimating System
- Microsoft Word
- PowerPoint
- Excel
- Publisher
- Customer service
- Sales
- Public relations
- Payroll
- Quality Controls
- Supervising Staff
- Insurance Procedures
- Managing Operations
- Customer Relations
- Training and Coaching
Timeline
Assistant Collision Center Manager/Collision Estimator
Larry Miller Collision Center- Boise
04.2021 - Current
Service Advisor
Caliber Collision
09.2017 - 04.2021
Customer Service Manager
ABRA Auto Body & Glass
06.2016 - 09.2017
Auto Damage Estimator
Laurence's Auto Body and Paint
08.2013 - 12.2015
Products Manager
La Grande Liquor Store
11.2011 - 08.2013
Chief Executive Officer of the City
Mayor, City of Union
01.2007 - 01.2009
Cashier
Falk's Mini Mart
10.2004 - 11.2011
Eastern Oregon University
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