Anthony Thomas
Muskegon,MI
Summary
Dynamic operations supervisor with expertise in staff training, workflow optimization, and quality assurance. Committed to enhancing team productivity and ensuring compliance with safety standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Grifols Plasma Center
Muskegon, MI
02.2020 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements to enhance efficiency in plasma collection workflows.
- Monitored inventory levels, ensuring adequate supply for operational needs.
- Collaborated with management to develop strategic plans for center growth and efficiency.
- Resolved operational issues swiftly, minimizing disruptions to service delivery.
- Ensured adherence to regulatory guidelines, maintaining high standards of patient care and safety.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
Plasma Processor
Grifols Plasma Center
Muskegon, MI
03.2018 - Current
- Processed and prepared plasma samples for testing in compliance with safety and quality standards.
- Monitored equipment performance, ensuring optimal operation and timely maintenance of machinery.
- Trained new staff on procedures, enhancing team efficiency and adherence to protocols.
- Implemented process improvements that increased workflow efficiency within the processing unit.
- Conducted regular quality control checks to ensure accuracy in plasma collection and processing.
- Collaborated with cross-functional teams to streamline operations and improve service delivery timelines.
- Assisted in maintaining a consistent supply of high-quality plasma products by accurately analyzing samples at various stages of the process.
- Enhanced customer satisfaction by ensuring accurate labeling, packaging, and timely shipment of processed plasma products.
- Implemented strict documentation practices which bolstered overall traceability throughout every step within the workflow.
- Maintained cleanliness within the processing facility to prevent contamination while following all sanitation guidelines diligently.
- Increased operational efficiency through regular equipment maintenance, calibration, and performance monitoring.
- Set up, maintained and verified sterility of lab equipment and tools.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
Phlebotomist
Grifols Plasma Center
Muskegon, MI
03.2018 - Current
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained compliance with regulatory standards and internal protocols for blood collection processes.
- Conducted pre-donation screening, verifying donor eligibility through health assessments and medical history reviews.
- Trained new staff on phlebotomy procedures, enhancing team performance and service quality.
- Collaborated with healthcare professionals to address donor concerns, fostering a supportive environment during donations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
Assembly Line Worker
GHSP
Grand Haven, MI
03.2016 - 09.2016
- Operated assembly line machinery to ensure efficient production and quality control.
- Coordinated workflow to minimize downtime and enhance productivity across multiple stations.
- Inspected final products for defects, ensuring compliance with company quality standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
Line Lead
Seavers Finishing
Grand Haven, MI
08.2011 - 09.2015
- Supervised daily production activities, ensuring adherence to safety and quality standards.
- Trained new employees on operational procedures and best practices for efficiency.
- Streamlined workflow processes, resulting in improved productivity across the line.
- Conducted regular inspections of equipment, maintaining optimal operational performance.
- Supervised production line staff, ensuring adherence to safety protocols and operational standards.
- Executed live hanging processes to ensure efficient workflow in production environment.
- Managed daily hanger operations to ensure efficient workflow and product quality.
- Trained new staff on safety protocols and operational procedures to enhance team performance.
Education
GED -
Muskegon High High School
Muskegon, MI08-2000
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Customer relations
- Workflow optimization
- Quality assurance
- Delegation
- Incident reporting
- Employee supervision
- Coaching and mentoring
- Handling complaints
Certification
CPR
Timeline
Operations Supervisor
Grifols Plasma Center
02.2020 - Current
Plasma Processor
Grifols Plasma Center
03.2018 - Current
Phlebotomist
Grifols Plasma Center
03.2018 - Current
Assembly Line Worker
GHSP
03.2016 - 09.2016
Line Lead
Seavers Finishing
08.2011 - 09.2015
GED -
Muskegon High High School