Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Totten

San Tan Valley,AZ

Summary

Dynamic customer service professional with a proven track record at Alpha Omega Power Technologies, excelling in payment processing and customer relations. Leveraging critical thinking and active listening skills, I consistently enhance customer satisfaction and streamline operations, achieving significant improvements in account management and service efficiency.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Alpha Omega Power Technologies
Scottsdale
08.2022 - 03.2026

Outbound calls to customers about past due payments. Make corrections and changes to account holders

Warehouse Assistant

Avnet
Chandler, AZ
04.2019 - 06.2022
  • Operated material handling equipment to ensure efficient product movement and storage.
  • Managed inventory control processes, maintaining accurate stock levels and minimizing discrepancies.
  • Assisted in training new warehouse staff on safety protocols and operational procedures.
  • Streamlined order fulfillment processes, enhancing overall workflow efficiency and accuracy.

Warehouse Worker

Amazon
Phoenix, AZ
05.2017 - 03.2019

Cycle count. Picking and packing . Shipping and receiving duties . Loading trucks for shipping

Warehouse Worker

Ups
Tempe, AZ
08.2016 - 04.2017

Picking and packing. Cycle counting . Sorting . Using scanners to process orders for shipments

Warehouse Worker

Express Scripts
Tempe, AZ
05.2014 - 07.2016
  • Operated forklifts and pallet jacks to transport goods efficiently within warehouse environment.
  • Received, scanned, and stored incoming inventory using Warehouse Management System (WMS).
  • Maintained accurate inventory records through regular cycle counts and reconciliations.
  • Collaborated with team members to streamline order fulfillment processes, enhancing productivity.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Education

High School Diploma -

Terrell’s Bay High School
Centenary, SC
06.1997

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Call center experience

Payment processing

Microsoft outlook

Scheduling

Timeline

Customer Service Representative

Alpha Omega Power Technologies
08.2022 - 03.2026

Warehouse Assistant

Avnet
04.2019 - 06.2022

Warehouse Worker

Amazon
05.2017 - 03.2019

Warehouse Worker

Ups
08.2016 - 04.2017

Warehouse Worker

Express Scripts
05.2014 - 07.2016

High School Diploma -

Terrell’s Bay High School
Anthony Totten