Anthony Turner

• Trained and developed over 22 new team members in alignment with branch service standards and objectives.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Oversaw successful completion of internal
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.

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• Maintained friendly and professional customer interactions.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for 3 large projects.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.