Anthony Vanhorn
Yukon
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
12
12
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
Customer Service Manager
Goodwill Outlet
Oklahoma City
07.2024 - 01.2026
- Managed customer inquiries and resolved complaints effectively.
- Trained staff on customer service best practices and company policies.
- Oversaw daily operations to ensure smooth service delivery.
Customer Service Manager
Caseys General Stores Inc
Oklahoma City
04.2020 - 06.2024
- Managed customer inquiries and resolved complaints effectively.
- Trained staff on customer service best practices and company policies.
- Oversaw daily operations to ensure smooth service delivery.
Warehouse Worker
Ben E. Keith
Edmond
06.2014 - 01.2020
- Operated forklifts to move inventory throughout the warehouse.
- Received and inspected incoming shipments for accuracy and quality.
- Organized products on shelves to maintain efficient access and inventory control.
Education
Yukon
Yukon, OKSkills
- Customer relationship management
- Complaint resolution
- Customer feedback analysis
- Staff training
- Conflict management
- Service delivery optimization
- Process improvement
- Team leadership
- Time management
- Customer engagement strategies
- Training and coaching
- Customer retention
- Forklift operation
- Inventory management
- Shipment inspection
- Safety compliance
- Warehouse organization
- Order fulfillment
- Supply chain logistics
- Quality control
- Customer engagement
- Team collaboration
- Problem solving
- Attention to detail
Certification
- Martial arts,champion,volunteer for shelters and hospitals
Accomplishments
- Awarded best customer service and highest sales for 3 separate stores
Languages
English
Native/ Bilingual
Affiliations
- Enjoy helping my local church
References
References available upon request.
Timeline
Customer Service Manager
Goodwill Outlet
07.2024 - 01.2026
Customer Service Manager
Caseys General Stores Inc
04.2020 - 06.2024
Warehouse Worker
Ben E. Keith
06.2014 - 01.2020
Yukon