Anthony Vasquez
Summary
With a proven track record of fostering strong business relationships over 10+ years, highly motivated professional ready to take on a dynamic sales role at Verizon Wireless. Exceptional interpersonal skills, unwavering commitment to customer satisfaction, and goal-oriented mindset make an ideal candidate to drive sales, elevate the customer experience, and contribute to a high-performance team environment.
Overview
21
21
years of professional experience
Work History
Branch Team Leader
Orange County Credit Union
10.2003 - Current
- Drove branch performance by setting and exceeding sales goals for financial products and services, including loans, credit cards, and savings accounts
- Delivered exceptional customer service by addressing complex inquiries and providing personalized solutions to meet individual member needs
- Coached and mentored team members to enhance their sales and service skills, leading to improved customer satisfaction and higher sales conversion rates
- Conducted performance reviews and provided constructive feedback to team members, fostering a results-driven environment that emphasized growth and development
- Utilized strong communication and interpersonal skills to build lasting relationships with members, ensuring customer loyalty and retention
- Promoted the credit union's products and services through cross-selling and upselling, contributing to branch growth and member satisfaction
CEO
Best Value Tire & Wheel
07.2021 - 06.2023
- Spearheaded the development and execution of a growth strategy that drove significant revenue increases through customer-focused solutions and upselling opportunities
- Cultivated and maintained strong relationships with clients, ensuring high levels of satisfaction and repeat business by understanding and addressing customer needs
- Managed sales operations, including pricing, promotional offers, and sales contracts, ensuring compliance with legal guidelines while maximizing profitability
- Collaborated with cross-functional teams to create and implement marketing strategies that effectively communicated product value and attracted new customers
- Provided leadership in optimizing the customer experience, leading to an increase in customer retention and satisfaction rates
- Trained and motivated staff to meet sales goals, fostering a competitive and team-oriented environment that consistently exceeded targets
Supervisor
Wescom Credit Union
11.2018 - 07.2021
- Supervised daily operations of the branch, ensuring smooth workflow and high-quality customer service in the absence of the Branch Manager or Assistant Branch Manager
- Managed cash handling and ensured accurate and efficient transactions, including ordering, shipping, and auditing cash/coins, TCRs, and Visa Gift Cards
- Led and mentored a team of associates, providing guidance on handling complex customer issues and resolving escalated complaints to ensure customer satisfaction and retention
- Delivered effective coaching to team members by providing constructive feedback, using performance data to encourage growth and meet sales and service goals
- Designed and implemented team-building activities to improve communication, collaboration, and employee morale, contributing to an enhanced work environment
- Developed and maintained strong relationships with members, promoting financial products and services tailored to their needs, resulting in increased sales and member engagement
- Assisted in the implementation of strategies to optimize branch performance and achieve sales targets, improving both branch efficiency and member satisfaction
Education
High School Diploma -
Hare High School
Garden Grove, CA06-2005
Skills
- Sales & Customer Relationship Management
- Product Knowledge & Upselling
- Customer Service Excellence
- Problem Solving & Conflict Resolution
- Technical Expertise
- Team Collaboration
Timeline
CEO
Best Value Tire & Wheel
07.2021 - 06.2023
Supervisor
Wescom Credit Union
11.2018 - 07.2021
Branch Team Leader
Orange County Credit Union
10.2003 - Current
High School Diploma -
Hare High School
Similar Profiles
Thomas GomezThomas Gomez
Bank Teller at Orange County Credit UnionBank Teller at Orange County Credit Union
Shenika AkinsShenika Akins
Member Service Representative 3 at Orange County Credit UnionMember Service Representative 3 at Orange County Credit Union
Nick AustadNick Austad
Applications Analyst IV at Orange County’s Credit UnionApplications Analyst IV at Orange County’s Credit Union