Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anthony Vega

San Antonio,TX

Summary

Dynamic customer service professional with a strong background in active listening and complaint handling. Successfully trained staff on service protocols, enhancing team efficiency and customer experience. Eager to leverage expertise in a challenging new role.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Circle K
Brownsville, TX
12.2024 - 01.2026
  • Assisted customers with inquiries, ensuring prompt and effective resolution of issues.
  • Processed transactions accurately using point-of-sale systems, maintaining cash handling procedures.
  • Provided product knowledge to enhance customer experience and drive sales initiatives.
  • Collaborated with team members to maintain store organization and cleanliness standards.
  • Trained new staff on customer service protocols and operational procedures for efficiency.
  • Addressed customer complaints professionally, resulting in improved satisfaction ratings.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Sales Associate

Stxrc
Brownsville, TX
08.2022 - 07.2024
  • Assisted customers with product selections, enhancing overall shopping experience.
  • Developed extensive product knowledge to address customer inquiries confidently.
  • Implemented visual merchandising strategies to optimize product visibility and appeal.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Homer Hanna High School
Brownsville, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Product knowledge
  • Team development
  • Staff training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Circle K
12.2024 - 01.2026

Sales Associate

Stxrc
08.2022 - 07.2024

High School Diploma -

Homer Hanna High School