Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Anthony Ward Jr.

Army Veteren
Brooklyn,NY

Summary

Performance-driven professional with 7 years of experience in the Customer Service Industry. Demonstrated ability to deal effectively with people in the supervision of staff and team members. Talented in personnel and deployment management, program oversight, training, technical competence and customer support objectives.

Overview

4
4
Certifications
4
4
years of post-secondary education
12
12
years of professional experience

Work History

Human Resource (42 Alpha/F5)

U.S. Army Reserve
Queens, New York
09.2014 - Current

● Process special personnel actions, including awards, promotion orders, disciplinary paperwork, and marriage applications.

● Ensure all paperwork is completed accurately and within time

schedules.

● Plan and assemble training and logistics packets for deployments and redeployments.

● Utilize expertise in the United States Postal Service to develop and

execute mail clerk training programs and assess the preparedness of

enlisted personnel.

● Conduct Postal Inspections.

Merchandising Service Associate

Lowe's
Brooklyn, New York
11.2018 - 04.2021
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Unloaded, loaded and stocked merchandise.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Helped generate sales and identified leads.

Food Service Assisstant

Target Corporation
Brooklyn, NY
06.2014 - 06.2017
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Greeted customers at deli counter to fulfill requests and answer questions.

Education

High School Diploma -

Transit Tech High School
Brooklyn, NY
09.2009 - 06.2013

Skills

    Team leadership and direction

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Accomplishments

    Army Commendation Medal

    National Defense Service Medal

    Global War on Terrorism Service Medal

    Army Service Ribbon

    Overseas Service Ribbon

    Armed Forces Reserve Medal

    Inherent Resolve Campaign Medal with Campaign Star.

Certification

Human Resources Specialist

Timeline

Merchandising Service Associate

Lowe's
11.2018 - 04.2021

Combat Life Saver

08-2018

Bus Operator

06-2017

Human Resources Specialist

09-2015

Postal Operations Course

09-2015

Human Resource (42 Alpha/F5)

U.S. Army Reserve
09.2014 - Current

Food Service Assisstant

Target Corporation
06.2014 - 06.2017

High School Diploma -

Transit Tech High School
09.2009 - 06.2013
Anthony Ward Jr. Army Veteren