Efficient Medical Administrative Support Professional with expertise in patient scheduling, medical billing, and records management. Enhanced office operations and patient interactions through effective communication and organizational skills. Contributed to improved patient care and streamlined operational procedures in fast-paced clinical environments.
Overview
20
20
years of professional experience
Work History
Inventory Control Specialist
MetroHealth Medical Center 2500 Metro Health Drive
Cleveland, OH
01.2019 - Current
Reconciled stock counts with receiving and shipping documents.
Maintained inventory records in ERP and warehouse management systems.
Coordinated receiving, inspection, and putaway of incoming materials.
Processed purchase orders for stock replacement and supply requests.
Audited inventory discrepancies and corrected record errors.
Collaborated with vendors and internal teams on stock issues.
Managed inventory through stocking shelves and placing orders, ensuring timely availability of products.
Performed scheduled inventory counts and supply audits.
Performed inventory cycle counting and identified discrepancies.
Maintained accurate and up-to-date inventory records.
Monitored stock levels to ensure availability of products.
Utilized barcode scanners to quickly update inventories in the system.
Coordinated receipt of incoming materials and verified accuracy of items received.
Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
Managed inventory levels to ensure optimal stock at all times.
Trained new employees on inventory management practices and procedures.
Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
Received, inspected, and stocked supplies for hospital departments.
Tracked inventory records in supply systems, maintaining accuracy of logs and supporting inventory integrity.
Facilitated communication between nursing and clinical staff regarding urgent supply requests.
Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
Transported items using equipment like forklifts and hand trucks.
Patient Service Rep/Patient Service Specialist
University Hospital Cleveland Medical Center
Cleveland, OH
03.2011 - 11.2018
Registered patients using hospital admissions systems
Verified insurance coverage and eligibility details
Scheduled appointments across outpatient clinic calendars
Coordinated referrals with providers and departments
Collected demographic and billing information accurately
Updated electronic health records and account details
Scanned documents into electronic medical records system.
Verified insurance coverage for services provided by the facility.
Scheduled appointments and coordinated referrals with clinical departments
Registered patients for University Hospitals Cleveland Medical Center using Epic
Routed referrals, authorizations, and documentation through medical center workflows.
Specialist
Michael A. Donzella Building of Administration
Cleveland, OH
09.2006 - 10.2010
Coordinated administrative operations across building of administration offices and departments.
Coordinated schedules, meetings, and calendar updates across departments
Prepared correspondence, reports, and records for building administration leadership.
Supported staff with scheduling, routing, and daily administrative requests.
Reviewed office procedures and updated administrative workflow steps
Tracked office supplies, requests, and shared workspace needs for administration staff.
Coordinated with other departments to ensure efficient workflow processes.
Maintained positive working relationship with fellow staff and management.
Maintained confidential files using standard office systems and document controls.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
James Ford Rhodes High School
Cleveland, OH
Skills
Epic system registration
Insurance verification
Referral coordination
Insurance authorizations
Appointment scheduling
Patient scheduling
Electronic health records
Medical records
EMR
Medical billing
Healthcare systems
Software expertise
HIPAA compliance
Medical records confidentiality
Problem solving
Workload management
Strong organization
Attention to detail
Effective communication
Phone and email etiquette
Professional ethics
Registration and admissions
Timeline
Inventory Control Specialist
MetroHealth Medical Center 2500 Metro Health Drive