SHELOMITH PAUL
Miami
Summary
Customer Service Representative with 5+ years of experience supporting customers in high-volume, fast-paced environments. Skilled in inbound call handling, complaint resolution, data entry, and account management. Proficient in CRM systems, multi-screen navigation, and accurate documentation while maintaining confidentiality and compliance standards (HIPAA-conscious). Known for delivering exceptional customer satisfaction and achieving first-call resolution.
Overview
14
14
years of professional experience
Work History
Inventory Control Specialist
Nordstrom
Boca Raton, FL
12.2011 - Current
- Supported internal and external customers by responding to inquiries with accuracy and professionalism
- Documented inventory updates, account changes, and research findings in company systems with high attention to detail
- Maintained information security and confidentiality standards when handling sensitive company data
- Researched discrepancies across multiple systems to identify root causes and resolve issues efficiently
- Utilized multi-screen navigation and internal tools to manage high volumes of data and requests
- Collaborated with cross-functional teams to ensure timely issue resolution and operational accuracy
Interim Assistant Manager
Nordstrom
Boca Raton, FL
05.2021 - 05.2022
- Handled escalated customer concerns and complaints, ensuring professional and timely resolution
- Provided phone and in-person customer support in a fast-paced retail environment
- Ensured adherence to company policies, documentation standards, and confidentiality requirements
- Trained and coached team members on customer service excellence, compliance, and system usage
- Organized schedules and workflows to meet service level expectations during peak hours
Hostess
Katzners Café
Boynton Beach, FL
02.2018 - 06.2018
- Answered high-volume inbound phone calls to schedule reservations and respond to customer inquiries
- Documented orders and customer requests accurately in point-of-sale systems
- Addressed and resolved customer concerns, escalating issues appropriately when needed
- Maintained professional phone etiquette and ensured positive customer experiences
Education
High School Diploma - undefined
American Worldwide Academy
Miami, FL09.2013
Skills
- Customer Service & Call Center
- Inbound Call Handling (High Volume)
- Customer & Member Support
- Complaint Resolution & De-escalation
- First Call Resolution
- Professional Phone Etiquette
- Account Review & Updating
- Healthcare & Compliance
- HIPAA Compliance Awareness
- Confidential Information Handling
- Patient / Customer Registration
- Insurance Information Review (Basic)
- Eligibility Verification (Exposure)
- Technical Skills
- CRM Systems
- Data Entry (Accuracy & Speed)
- Microsoft Outlook, Word
- Multi-Screen Navigation
- Call Center Technologies
- Remote Work Readiness
Language
English - Fluent
Creole - Fluent / Native
Timeline
Interim Assistant Manager
Nordstrom
05.2021 - 05.2022
Hostess
Katzners Café
02.2018 - 06.2018
Inventory Control Specialist
Nordstrom
12.2011 - Current
High School Diploma - undefined
American Worldwide Academy