Summary
Overview
Work History
Education
Skills
Timeline
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Shelby McAlpine

Shelby McAlpine

Fayetteville,TN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Inventory Control Specialist

Chewy.com
06.2023 - Current
  • Completed physical inventory counts each month.
  • Audited and corrected discrepancies in inventory numbers.
  • Completed daily cycle counts to maintain accuracy of records.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

Call Center Representative

Alorica
12.2021 - 06.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Packer Associate/Allen Tech

Frito-Lay Inc.
08.2020 - 12.2021
  • Proved successful working within tight deadlines and fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.

Substitute Teacher

Franklin County, TN Board Of Education
10.2019 - 08.2020
  • Adapted lesson plans and student activities to meet needs of students with special learning needs
  • Upheld classroom routines to support student environments and maintain consistent schedules
  • Assigned, explained and graded homework
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
  • Followed lesson plans designed by absent teachers

Access Services Specialist

Jessie Ball duPont Library
01.2015 - 10.2019
    • Provided students, faculty, staff, university visitors, and community members with detailed information regarding services, policies, and procedures
    • Maintained library collections through several daily activities including sorting, shelving, shelf-reading, inventory, and identification of damaged materials
    • Trained, scheduled, supervised and evaluated work study students in all areas of responsibility including front desk service, stack maintenance, and technical support
    • Collected and processed fines on overdue library materials.
    • Checked out and checked in materials to support patron circulation need

Education

Master of Library and Information Science - Library And Information Science

Wayne State University
Detroit, MI
05.2019

Bachelor of Arts - History

Valdosta State University
Valdosta, GA
12.2013

Associate of Science - History

Motlow State Community College
Lynchburg, TN
05.2011

Skills

  • Team Collaboration
  • Verbal and Written Communication
  • Advanced Knowledge of Microsoft Office Suite
  • Strong Oral and Written Communication Skills
  • Customer Service and Assistance
  • Customer Communication
  • Call Center Operations
  • Data Gathering
  • Quality Assurance Controls
  • Call Control Skills
  • Providing Customer Support
  • Resolving Issues

Timeline

Inventory Control Specialist

Chewy.com
06.2023 - Current

Call Center Representative

Alorica
12.2021 - 06.2023

Packer Associate/Allen Tech

Frito-Lay Inc.
08.2020 - 12.2021

Substitute Teacher

Franklin County, TN Board Of Education
10.2019 - 08.2020

Access Services Specialist

Jessie Ball duPont Library
01.2015 - 10.2019

Master of Library and Information Science - Library And Information Science

Wayne State University

Bachelor of Arts - History

Valdosta State University

Associate of Science - History

Motlow State Community College

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