Anthony Whalley
TULSA
Summary
Versatile professional with progressive experience across banking, financial operations, human resources, retail management, and employee development. Recognized for leadership, adaptability, customer service, and process improvement, with a proven ability to support diverse operations and take on increasing levels of responsibility.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Branch Support Specialist
Mabrey Bank
Tulsa, OK
09.2025 - Current
- Provide on-site training and operational support across multiple branches, training Tellers and Relationship Bankers on banking procedures, system navigation, and customer service expectations.
- Serve as a flexible resource across the branches by providing staffing support across branches and covering Relationship Banker, Assistant Branch Manager, and Branch Manager responsibilities based on operational needs.
- Assist in simplifying and updating bank procedures, improving clarity and ensuring policies actively reflect the current systems and processes while meeting compliance requirements.
- Collaborate with Talent Development to improve training materials and processes, ensuring content remains accurate, efficient, and aligned with current banking procedures.
- Maintain training records for employees, documenting completed training sessions and analyzing knowledge retention to provide supervisors with insight for continued development.
Branch Relationship Banker
Mabrey Bank
Tulsa, OK
12.2021 - 09.2025
- Managed accounts by opening, closing, and maintaining them with accurate documentation and compliance with established banking procedures.
- Processed deposits, withdrawals, loan payments, and other cash transactions while maintaining accurate cash-handling procedures.
- Monitored daily cash transactions at the branch, reconciling discrepancies promptly for accurate record-keeping purposes.
- Cultivated strong customer relationships through personalized banking solutions and service excellence.
- Mentored junior bankers on best practices in customer engagement and service delivery strategies.
Human Resources Manager
Walmart
Enid, OK
12.2019 - 11.2021
- Created and monitored employee schedules while leading new-hire onboarding processes, balancing staffing needs with operational requirements.
- Led and streamlined recruitment processes to meet staffing needs and support efficient hiring.
- Monitored completion of computer-based learning modules, ensuring required training was completed accurately and within the established time frames.
- Conducted weekly meetings with employees and management to address concerns through active listening, open-door communication, and appropriate investigations, working to resolve workplace issues effectively.
Assistant Manager
Walmart
Alva, OK
09.2016 - 12.2019
- Collaborated with department managers to develop action plans for anticipated themes, seasons, and special events to improve store performance metrics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Provided customer support in escalated situations, addressing concerns professionally and working to resolve issues effectively.
- Conducted interviews and assisted with hiring new employees to support staffing needs.
Support Manager
Walmart
Woodward, OK
02.2014 - 09.2016
- Directed daily operations in the Bakery, Produce, Meat, and Deli departments, maintaining proper stock levels, organization, and preparation for customer requirements.
- Delegated daily tasks and responsibilities to employees across respective departments, prioritizing workload and ensuring operational needs were addressed efficiently.
- Monitored inventory levels by conducting weekly and monthly inventory counts and placed product orders as needed to maintain appropriate stock levels while supporting efficient department operations.
Accounting Associate
Walmart
Woodward, OK
11.2011 - 02.2014
- Reconciled daily sales and cash receipts by hand-counting bills and verifying cash on hand against expected sales total to ensure accuracy in financial reporting.
- Maintained a balanced cash vault and prepared and processed bank shipments in accordance with company procedures.
- Analyzed financial reports for trends and anomalies, providing actionable insights to management for strategic decision-making.
Produce Associate
Walmart
Woodward, OK
05.2011 - 11.2011
- Maintained a clean, organized, and well-stocked produce department to ensure access to fresh, quality products.
- Stocked and organized the cooler when deliveries arrived, maintaining an efficient layout for quick and easy product location.
- Assisted with resetting and rearranging merchandise according to company-directed modular plans.
- Placed produce orders and conducted weekly inventory counts to maintain optimal stock and reduce waste.
Education
High School Diploma -
Hermiston High School
Hermiston, OR06-2010
Skills
- Training and mentorship
- Client relationship development
- Client management
- Analytical thinking
- Problem solving
- Operational compliance
- Analytical problem solving
- Operational budgeting
- Meticulous attention to detail
- Employee development
Accomplishments
- Achieved Employee of the Year 2022 for outstanding customer service.
Certification
- Leadership Engagement Training
Timeline
Branch Support Specialist
Mabrey Bank
09.2025 - Current
Branch Relationship Banker
Mabrey Bank
12.2021 - 09.2025
Human Resources Manager
Walmart
12.2019 - 11.2021
Assistant Manager
Walmart
09.2016 - 12.2019
Support Manager
Walmart
02.2014 - 09.2016
Accounting Associate
Walmart
11.2011 - 02.2014
Produce Associate
Walmart
05.2011 - 11.2011
High School Diploma -
Hermiston High School