Anthony White
Memphis ,TN
Summary
Dynamic operations manager with extensive experience at Lowe's Home Improvement, excelling in staff training and performance analysis. Proven track record in enhancing customer satisfaction through effective issue resolution and strategic inventory management. Skilled in business planning and fostering teamwork, driving significant improvements in store performance and employee engagement.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Powerhouse Automotive
Memphis Tn
05.2020 - Current
Assistant Store Manager
Home Depot
Memphis Tn
08.2015 - 05.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Lowes Home Improvment
Collierville, TN
08.2013 - 08.2015
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Department Manager
Lowes Home Improvment
Nashville, TN
05.2007 - 08.2013
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Business Administration And Management
Tennessee State University
Nashville, TN05.2011
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Performance analysis
- Marketing expertise
- Business operations management
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
- Operations oversight
- Negotiation
Timeline
Owner/Operator
Powerhouse Automotive
05.2020 - Current
Assistant Store Manager
Home Depot
08.2015 - 05.2020
Assistant Store Manager
Lowes Home Improvment
08.2013 - 08.2015
Department Manager
Lowes Home Improvment
05.2007 - 08.2013
Business Administration And Management
Tennessee State University