Anthony Whitehead
Summary
Results-driven professional with proven leadership and problem-solving skills seeking a leadership opportunity. Committed to surpassing productivity and service quality goals for organizations.
Overview
24
24
years of professional experience
Work History
Operations Manager/Sales
BroadPath Healthcare Solutions
Tucson , AZ
2020.07 - Current
- Responsibilities included training, coaching, live call monitoring, and conducted compliance education
- Also, the Management of Supervisors, including Licensed Medicare Advisors
- Assisted with implementing strategies to drive production, with a focus on performance goals to ensure that all KPI goal expectations were met.
Senior Resolution Specialist
CVS Caremark
Chandler , AZ
2017.10 - 2019.11
- Responsible for handling escalated calls and providing front line resolution to the Customer Care Representatives
- The Daily handling of complex issues using critical thinking with problem solving
- Account manager for State of Maryland an AT&T.
Licensed Medicare Producer
Health Plan One
Gilbert , AZ
2016.06 - 2017.09
- Humana Medicare Team Lead
- Educating and enrolling customers into Medicare Advantage Plan (MAPD's), Prescriptions drug plans (PDP's) and Aetna Cancer and Hospital Indemnity plans
- The ability to plan, execute and close projects
- Supervision of all agents on the floor to provide support in order to close the call, and increase production
- Maintained a 91% close rate
- Lead the team in sales during AEP.
Line Lead
Target DC
Chambersburg , PA
2013.11 - 2015.06
- Production supervision of more than 20 employees in a warehouse setting
- Work to meet the company’s goals pertaining to the movement of merchandise and employee production.
Lieutenant
Franklin County Jail
Chambersburg , PA
2008.03 - 2012.04
- Responsible for staffing and training 92 correctional officers to be responsible for 496 inmates
- Duties included conducting population counts, cell checks, monitoring of all inmate movement inside and outside of the facility, report writing and filing of the control of all incoming arrestees and inmate misconduct investigations.
Service Manager
Fed Ex Ground
Hagerstown , MD
2000.10 - 2007.11
- Management of package handlers for coaching of safety, quality and productivity
- As a Quality Assurance Manager responsible to ensure timely loading and scanning of packages
- Customer problem resolution
- Obtained Commercial Driver’s License (CDL) to drive as a Line Haul Contractor
- The ability to achieve the 93% service production metric regarding package scanning and exceed that metric to 100%.
Education
Business Administration
University of Phoenix
Tempe, AZSkills
- Management and Supervision
- Proven leadership and staff training
- Strong Health plan sales experience
- Quality assurance and compliance
- Customer service and analytical skills
- Strong written and verbal communication skills
- Computer skills with the ability to learn multiple systems
- Ability to multi-task and organize
Educationcertifications
- Broker Certification - Health Care Producer License
- HIPAA Compliance Training
Timeline
Operations Manager/Sales
BroadPath Healthcare Solutions
2020.07 - Current
Senior Resolution Specialist
CVS Caremark
2017.10 - 2019.11
Licensed Medicare Producer
Health Plan One
2016.06 - 2017.09
Line Lead
Target DC
2013.11 - 2015.06
Lieutenant
Franklin County Jail
2008.03 - 2012.04
Service Manager
Fed Ex Ground
2000.10 - 2007.11
Business Administration
University of Phoenix
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