Anthony Wilds
Pawtucket,United States
Summary
Developed essential skills in customer-focused environment, excelling at addressing customer needs and resolving issues efficiently. Demonstrated ability to handle high-pressure situations with professionalism and composure. Seeking to transition into new field where these transferrable skills can drive success and foster positive outcomes.
Energetic and customer-focused, with natural ability to connect with people and address their needs. Possesses foundational understanding of customer service principles and adept at handling transactions and resolving conflicts. Committed to creating positive experiences and fostering customer loyalty.
Overview
2025
2025
years of professional experience
Work History
Billing and Revenue Service Associate
BNY Mellon
2024 - 2025
- Assisted clients with account inquiries and transactions, ensuring timely resolution of issues.
- Processed service requests efficiently, maintaining high standards of accuracy and customer satisfaction.
- Collaborated with team members to streamline workflows and improve service delivery processes.
- Utilized banking software to track client interactions and support operational efficiency.
- Monitored compliance with regulatory requirements, ensuring adherence to industry standards.
Real estate assistant
Rhode Island Real Estate Services
09.2024 - 04.2024
- Conducted market research to identify trends in the real estate industry, resulting in a successful investment in a high-yield property
- Developed a database of potential buyers by networking with other real estate agents, resulting in 2 successful sales
Business teaching assistant
University of Rhode Island
09.2022 - 01.2023
- Helped students Develop business plans using the Lean-entrepreneurship method. (how to do more with less)
- Offered office hours for students who needed extra support
Retailer
The Black Dog
05.2021 - 11.2022
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Education
High school Diploma - undefined
The Metropolitan Regional Career and Technical center
Providence06.2024
Business Management
The Met High School
05.2024
Accounting 1
The Met High school
01.2024
Social Media Communications
Community College of Rhode Island
12.2023
Youth Entrepreneurship Program
Brown University
08.2022
Intro to Computer sci
University of Rhode Island
07.2022
Med-Tech Leadership Program
NEMIC
05.2022
Entrepreneurship-360
The Met High school
12.2021
Skills
- Achieved successful project outcomes through effective pressure management Enhanced decision-making processes that improved operational results Delivered projects on time through expert time management Maintained accurate accounting records that supported financial integrity Adapted to diverse challenges, ensuring business continuity Strengthened teamwork that led to improved project collaboration Drove business management strategies that resulted in increased efficiency Communicated effectively to align team objectives with organizational goals Elevated customer service standards that boosted client retention Fostered leadership qualities that empowered team members Executed marketing initiatives that expanded market reach Optimized QuickBooks usage for streamlined financial operations Resolved customer support issues promptly, enhancing satisfaction Demonstrated patience and tolerance, fostering a positive work environment Achieved sales growth through targeted strategies Managed payment processing to ensure timely transactions Oversaw records management that ensured compliance and accuracy Utilized CRM software to enhance customer engagement and retention
Links
- The Boston Globe
- ABC
- New England Medical Innovation Center
Timeline
Real estate assistant
Rhode Island Real Estate Services
09.2024 - 04.2024
Business teaching assistant
University of Rhode Island
09.2022 - 01.2023
Retailer
The Black Dog
05.2021 - 11.2022
High school Diploma - undefined
The Metropolitan Regional Career and Technical center
Social Media Communications
Community College of Rhode Island
Youth Entrepreneurship Program
Brown University
Intro to Computer sci
University of Rhode Island
Med-Tech Leadership Program
NEMIC
Entrepreneurship-360
The Met High school
Billing and Revenue Service Associate
BNY Mellon
2024 - 2025
Business Management
The Met High School
Accounting 1
The Met High school