Shantesia Tucker
Memphis,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Care Agent
Connexion Point
Memphis, USA
01.2023 - 05.2024
- Providing the best customer service and getting customer great insurance!
- Provided customer service support through telephone, email, and live chat.
- Educated clients on their health insurance options and benefits.
- Conducted in-depth interviews with customers to determine their needs and preferences.
- Assisted customers with enrollment in healthcare plans.
Front Desk Receptionist
Economy Hotel Memphis
Memphis, USA
01.2023 - 11.2023
- Greeting customers, answering the telephone, scheduling appointments, meetings, also handling correspondence
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Server/Bartender
Salt bar and grill
Memphis, USA
01.2022 - 01.2023
- Providing great customer service and great drinks to awesome people also serving hot food
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
Customer Service Representative
Addecco Staffing
Memphis, USA
01.2021 - 04.2022
- Customer service representative (phone, email, and chat)
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Behavior Technician
ABC Behavior
Memphis, USA
01.2020 - 01.2021
- Teaching kids daily living skills and how to interact in daily living environments
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Developed individualized treatment plans for each client that included goals and objectives.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Collaborated with families to provide support strategies for home-based interventions.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
Money Handler
Ace Cash Express
Memphis, USA
01.2019 - 01.2021
- Managing transactions & operating cash registers
- Verified and recorded cash totals from daily receipts.
- Analyzed and reconciled discrepancies in cash balances.
- Performed currency exchange, cashed checks, and issued money orders.
- Processed customer deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
Material Handler
Nike
Memphis, USA
01.2019 - 03.2020
- Take packages and move them to the loader
Server
Applebee's
Memphis, USA
01.2018 - 01.2019
Education
High school diploma -
Arlington High School
Arlington, TNSkills
- Caregiving
- HIPAA
- Social Work
- Serving Experience
- Warehouse experience
- Home Care
- Developmental Disabilities Experience
- Bartending
- Crisis Management
- Insurance Sales
- Behavioral Therapy
- Autism Experience
- Crisis Intervention
- Behavioral Health
- Experience with Children
- Applied Behavior Analysis
- Clinical Support
- Medical terminology proficiency
- Healthcare system navigation
- HIPAA Compliance
- Insurance Verification
- Patient confidentiality
- Patient Care Coordination
- Appointment Scheduling
- Customer Billing
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
Certification
- TABC Certification
- RBT Certification
- Bartender License
Timeline
Health Care Agent
Connexion Point
01.2023 - 05.2024
Front Desk Receptionist
Economy Hotel Memphis
01.2023 - 11.2023
Server/Bartender
Salt bar and grill
01.2022 - 01.2023
Customer Service Representative
Addecco Staffing
01.2021 - 04.2022
Behavior Technician
ABC Behavior
01.2020 - 01.2021
Money Handler
Ace Cash Express
01.2019 - 01.2021
Material Handler
Nike
01.2019 - 03.2020
Server
Applebee's
01.2018 - 01.2019
High school diploma -
Arlington High School