Anthony Williams
St. Louis,MO
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Results-driven manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Detail-oriented Business Owner/Operator lends superior savvy to meet day-to-day and long-term strategic planning needs. Boasts strong 15-year career serving as key stakeholder in all organizational decisions. Particular focus on maintaining strong environment of CRM excellence and relationships with key suppliers and contractors. Proven track record in cultivating proactive aims to help business operations flourish.
Overview
10
10
years of professional experience
Work History
Business Owner/Operator
Williams And Son LLC
St. Louis, MO
08.2016 - 10.2018
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Call Center Customer Service Representative
Safe Drive Auto School
St Louis , MO
02.2013 - 05.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Janitorial Contractor
Jani King
St Louis , MO
01.2007 - 01.2012
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Organized daily cleaning schedules for custodial team.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used power scrubbing and waxing machines to scrub and polish floors.
Education
Certification - Business Administration
Vatterott College - Berkeley
St Louis, MOGED -
St. Louis Job Corps Center
4333 Goodfellow BLVD 6312001.1997
Skills
- Competition Evaluation
- Operational Analysis
- Leadership and People Development
- Change and Growth Management
- Strategic Planning
- Executive Leadership
- Board Oversight
- Effective Communicator and Public Speaker
- Business Correspondence
- Employee Motivation and Performance
- Business-to-Business Sales
- Balanced Work Ethic
- Management Team Leadership
- Thrive Under Pressure
Mentor young men
I mentor youth who have lost one or more parents to violence. I volunteer with the organization N Jeromes Eyes.
Timeline
Business Owner/Operator
Williams And Son LLC
08.2016 - 10.2018
Call Center Customer Service Representative
Safe Drive Auto School
02.2013 - 05.2016
Janitorial Contractor
Jani King
01.2007 - 01.2012
Certification - Business Administration
Vatterott College - Berkeley
GED -
St. Louis Job Corps Center
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