Anthony Wilmot
Fort Madison
Summary
Dynamic leader with over six years in the hospitality industry, specializing in operational management and staff training. Proven ability to enhance customer satisfaction and loyalty through effective problem-solving and communication skills.
Overview
14
14
years of professional experience
Work History
Partneer
Austo's Family Italian
Fort Madison
08.2019 - 07.2025
- Managed daily restaurant operations and ensured efficient service delivery.
- Supervised and trained staff members to maintain high customer service standards.
- Developed and implemented staff schedules to optimize coverage during peak hours.
- Oversaw inventory management and coordinated supply orders for timely restocking.
- Enforced health and safety regulations to maintain a clean dining environment.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Collaborated with kitchen staff to ensure seamless communication during service times.
- Monitored financial performance and assisted in budget management strategies.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Sales Associate
Derry Brothers WB
West Burlington
03.2014 - 07.2017
- Assisted customers in selecting products and provided product information.
- Collaborated with team members to enhance customer service experiences.
- Conducted product demonstrations to showcase features and benefits.
- Resolved customer inquiries and complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Shottenkirk Ford
West Burlington
03.2013 - 06.2014
- Assisted customers in selecting products and provided product information.
- Collaborated with team members to enhance customer service experiences.
- Conducted product demonstrations to showcase features and benefits.
- Resolved customer inquiries and complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
Sales Associate
Lewisburg Ford
Lewisburg
01.2012 - 05.2012
- Assisted customers in selecting products and provided product information.
- Maintained inventory levels and organized merchandise on the sales floor.
- Implemented visual merchandising strategies to improve store presentation.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Placed special orders or called other stores to find desired items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Sales /Auto Body Apprentice
Paul Stine
Selinsgrove
05.2011 - 01.2012
- Assisted technicians with vehicle repairs and maintenance tasks.
- Organized tools and equipment for efficient workflow in the body shop.
- Cleaned work areas to maintain safety and compliance standards.
- Managed inventory of supplies and materials for repair processes.
- Communicated effectively with customers regarding repair status updates.
- Supported quality control checks to ensure repair accuracy and standards.
- Collaborated with team members to troubleshoot repair issues efficiently.
- Replaced or repaired parts to complete daily work orders on vehicles.
- Sanded, refinished and painted car bodies to improve appearance and overall value.
- Replaced damaged car fenders, grills and panels.
- Reviewed manufacturer manuals to understand vehicle specifications and parts.
Education
High School Diploma -
Macomb High School
Macomb, IL05-2014
Some College (No Degree) - Automotive Engineering
SCC
Macomb, ILSkills
- Restaurant operations management
- Staff training and development
- Inventory control
- Customer complaint resolution
- Financial oversight
- Relationship management
Timeline
Partneer
Austo's Family Italian
08.2019 - 07.2025
Sales Associate
Derry Brothers WB
03.2014 - 07.2017
Sales Associate
Shottenkirk Ford
03.2013 - 06.2014
Sales Associate
Lewisburg Ford
01.2012 - 05.2012
Sales /Auto Body Apprentice
Paul Stine
05.2011 - 01.2012
High School Diploma -
Macomb High School
Some College (No Degree) - Automotive Engineering
SCC