Anthony Woods
West Des Moines
Summary
Dynamic Relationship Banker with a robust background in managing client relationships and delivering customized financial solutions. Expertise in enhancing customer satisfaction and cultivating long-term partnerships, along with a proven track record of resolving customer issues professionally. Skilled in balancing operational tasks while leading community engagement initiatives that positively impact local neighborhoods. Committed to providing exceptional service and driving the overall success of the community banking experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Banker
Community State Bank
Johnston, IA
03.2025 - Current
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Assisted clients with account inquiries, transactions, and product selections to ensure optimal service experiences.
- Collaborated with team members to streamline banking processes and improve operational efficiency.
- Educated customers on financial products and services, enhancing their understanding of available options.
- Analyzed client needs to recommend tailored financial solutions that align with individual goals.
Community Banker
Community State Bank
Johnston, IA
04.2024 - 03.2025
- Conducted account maintenance activities such as deposits, withdrawals, transfers, check cashing.
- Educated customers on the features and benefits of various banking products and services.
- Monitored daily operational processes to ensure accuracy in transactions processing.
- Participated in community outreach initiatives to promote bank services within local neighborhoods.
- Attended training sessions regularly keeping up-to-date on changes in banking regulations or policies.
- Provided timely resolution to customer inquiries by effectively utilizing all available resources.
Server/Trainer
Flix Brewhouse
Des Moines, IA
08.2021 - 06.2024
- Assist with the needs of guests, taking food and beverage orders, using POS terminals in a highly mobile environment
Assistant Manager
Godfather’s Pizza
Grimes, IA
08.2020 - 07.2021
- Help manage the store, assisting customers with various requests
Server/Bartender
Flix Brewhouse
Des Moines, IA
03.2016 - 03.2020
- Assist with the needs of guests as needed, taking food and beverage orders and running them to guests in a highly mobile work environment
- I became a trainer in 2017
Education
High school diploma -
Hoover High School
Des Moines, IA05-2010
Skills
- Retail transaction processing
- Retail store management
- Service excellence
- Assistant Manager Experience
- Cash register
- Communication skills
- Serving Experience
- Leadership
- Upselling
- Banking software proficiency
- Cross-selling products
- Money handling
- Relationship building and management
- Creative thinking
- Customer Service-oriented
Certification
Driver’s License
Timeline
Relationship Banker
Community State Bank
03.2025 - Current
Community Banker
Community State Bank
04.2024 - 03.2025
Server/Trainer
Flix Brewhouse
08.2021 - 06.2024
Assistant Manager
Godfather’s Pizza
08.2020 - 07.2021
Server/Bartender
Flix Brewhouse
03.2016 - 03.2020
High school diploma -
Hoover High School