Magdalena Danon
Pasadena,TX
Summary
Bilingual Loan Specialist focused on elevating the customer experience through clear communication and personalized service. Expert in loan processing and account management, adept at guiding clients through complex banking concepts to promote informed decision-making.
Overview
19
19
years of professional experience
Work History
Relationship Banker
Amegy Bank /Zion Corporation
05.2025 - 09.2025
- Promoted banking products and services to enhance customer engagement and drive sales growth.
- Assisted customers with account inquiries.
- Managed cash handling, vault, and drawer balancing to ensure accurate financial operations.
- Loan application processing, and funding.
- Educated clients on digital banking solutions and mobile app features to improve their banking experience.
- Opening accounts (checking, savings, IRs,CDs, etc).
- Conducted title work to facilitate smooth property transactions.
MSR II/Loan Processor
Coastal Community Federal Credit Union
01.2022 - 03.2025
- Processed loan applications and verified borrower information for accuracy.
- Collaborated with underwriters to ensure timely loan approvals.
- Completed title work for real estate transactions.
- Processing Transactions ( deposits, withdrawals, payments, etc.)
- Cash Handling, vault balancing, drawer balancing.
- Opening, accounts ( checking, saving, IRs, CDs,etc.)
Customer Service Representative
Home Depot
League City, Texas
02.2019 - 08.2020
- Resolved customer complaints, enhancing customer satisfaction through effective communication and problem-solving.
- Surpassed daily credit card application goals by implementing efficient processes.
- Processed credit card applications, ensuring compliance with company standards.
- Handled cash transactions accurately at point of sale.
Shipping and Receiving Clerk
Tyco Valves & Controls
Pasadena, Texas
05.2006 - 03.2016
- Processed incoming shipments and verified contents against packing slips to ensure accuracy and completeness.
- Operated forklifts and pallet jacks to facilitate smooth movement of materials within the facility.
- Operated lift and hand trucks to efficiently transfer materials between designated areas.
Education
GED -
Non Profit Organization
Houston, TXSkills
- Loan processing
- Financial transaction processing
- Transaction management
- Account management
- Customer relationship management
- Customer engagement
- Educating clients
- Bilingual
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Relationship Banker
Amegy Bank /Zion Corporation
05.2025 - 09.2025
MSR II/Loan Processor
Coastal Community Federal Credit Union
01.2022 - 03.2025
Customer Service Representative
Home Depot
02.2019 - 08.2020
Shipping and Receiving Clerk
Tyco Valves & Controls
05.2006 - 03.2016
GED -
Non Profit Organization
References
References available upon request.