Anthony Yalkut
Noblesville,IN
Summary
Extensive amount of knowledge, working for various companies within the financial / collections industry
Collector of the year 2018
Collector of the year 2017
Collector of the year 2016
Total collections over 7 years 5 Million Dollars
Overview
25
25
years of professional experience
Work History
Collections Account Representative
Phoenix Financial Services
Indianapolis , IN
05.2014 - 05.2022
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Collaborated on collection and dispute resolution issues.
- Monitored accounts receivable aging and worked with various areas to address business needs.
Account Manager
Deca Financial Services
Indianapolis , IN
05.2011 - 05.2013
- Contacted customers to discuss late payments and options for remitting amounts due.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Processed payments and applied to customer balances.
Senior Account Specialist
Carmel Finance Corporation
Carmel , IN
01.1996 - 04.2011
- Contacted customers to discuss late payments and options for remitting amounts due.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Education
No Degree - Pre-Medicine
University of Kentucky
Lexington, KYSkills
- Customer Advising and Referral
- Accounts Payable and Accounts Receivable
- FDCPA Compliance
- Debt Repayment Negotiation
- Skip Tracing
- Dependable and Responsible
- Self-Motivated
- Attention to Detail
- Teamwork and Collaboration
Accomplishments
Developed training manual for employees to follow
Kept charge off percentage to 33% of new account for carmel finance
Collector of the year with carmel finance 7 times
Collector of the month awards on going .
Timeline
Collections Account Representative
Phoenix Financial Services
05.2014 - 05.2022
Account Manager
Deca Financial Services
05.2011 - 05.2013
Senior Account Specialist
Carmel Finance Corporation
01.1996 - 04.2011
No Degree - Pre-Medicine
University of Kentucky
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