Xitlali Vega
Carson Medical Group
Carson City,NV
7
years of professional experience
Delivering clear communication in English and Spanish. Handles fast-paced customer questions, resolves routine problems, and keeps service interactions efficient and accurate while using point of sale systems. I am very work driven and responsible.
Work History
Collections Account Representative
3 Years 8 Months- Explained account balances and payment options clearly to patients in English and Spanish.
- Entered payment details and account updates into records with consistent attention to accuracy.
- Reviewed overdue accounts and contacted patients to discuss payment arrangements.
- Maintained organized filing systems for statements, notices, and account documents.
Service Desk
1 Year 5 Months- Managed cashier duties and returns with clear communication and consistent attention to customer needs.
- Completed order processing and order fulfillment tasks while keeping service desk requests moving smoothly.
- Entered customer and order details accurately to support records, follow-up work, and smooth handoffs.
- Supported inventory control by tracking items tied to returns and order fulfilment needs.
- Maintained filing systems and front desk operations to keep documents organized and accessible.
Cashier
6 Months- Greet customers, answer menu questions, and provide bilingual support in English and Spanish.
- Enter sales, apply payments, and ring up items through point of sale systems.
- Process returns promptly and resolve basic customer issues with a professional, helpful approach.
Education
Bachelor of Arts - Criminal Justice
Associate of Science - Biology
High School Diploma
Skills
Cash handling
Order processing
Return processing
Point of sale systems
Bilingual customer support
Payment arrangements
Data entry
Appointment scheduling
Document formatting
Inventory control
Filing systems
Timeline
Collections Account Representative
Carson Medical Group
12.2021 - 08.2025Read More
Service Desk
The Home Depot
05.2020 - 10.2021Read More
Cashier
Scoups Ice Cream and Soups Bar
02.2019 - 08.2019Read More
Carson High School
High School Diploma
Read More
Western Nevada College
Associate of Science from Biology
Read More
University of Reno Nevada
Bachelor of Arts from Criminal Justice
Read More