Anthony Richardson
Virginia Beach,VA
Summary
Adept at fostering customer relationships and enhancing sales, where I spearheaded promotional strategies, boosting sales significantly. My strong work ethic and problem-solving abilities, coupled with expertise in cleaning and sanitizing, have consistently improved team performance and workplace safety. Well organized and offering years of experience in customer service with the ability to learn and adjust quickly to a new environment and make sure I fit and excel in my role.
Overview
8
8
years of professional experience
Work History
Deli Team Lead
Food Lion Grocery
10.2023 - Current
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Established strong rapport with customers by delivering exceptional service consistently over time.
- Collaborated with store managers to implement promotional strategies resulting in increased sales.
- Evaluated employee performance regularly, offering constructive feedback for continuous improvement opportunities.
- Handled drain cleaning, floor cleaning, sanitizing machinery, cleaning walls, and maintaining deli appearance with daily closing cleaning practices .
Bike Mechanic
SCAT Bikes
08.2020 - 09.2023
- Conducted thorough inspections of bicycles to identify necessary repairs or adjustments accurately.
- Delivered exceptional customer service by answering questions and offering expert advice on bike maintenance and repairs.
- Worked in situations where I had to adapt quickly and learn new techniques and maintenance practices
Sales Associate
Party City
10.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Men’s Suit Specialist
Miguel’s Formal Wear
09.2016 - 02.2018
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Associate
Rita’s Italian Ice
07.2016 - 09.2016
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Education
High School Diploma -
Tallwood High School
Virginia Beach, VA06-2017
Skills
- Strong Work Ethic
- Customer Service
- Honesty and Integrity
- Cleaning and sanitizing
Problem-solving abilities
Teamwork and Collaboration
Timeline
Deli Team Lead
Food Lion Grocery
10.2023 - Current
Sales Associate
Party City
10.2020 - 04.2021
Bike Mechanic
SCAT Bikes
08.2020 - 09.2023
Men’s Suit Specialist
Miguel’s Formal Wear
09.2016 - 02.2018
Associate
Rita’s Italian Ice
07.2016 - 09.2016
High School Diploma -
Tallwood High School