Dana Voshell
Crum Lynne,PA
Summary
Dedicated Deli Team Lead with proven expertise in customer service and team management. Committed to fostering collaboration and enhancing customer satisfaction through effective training and operational excellence.
Overview
22
22
years of professional experience
Work History
Deli Team Lead
Giant Food Stores
West Grove, PA
08.2019 - Current
- Supervised deli operations, ensuring compliance with food safety and sanitation standards.
- Trained and mentored team members on product preparation and customer service best practices.
- Managed inventory levels, reducing waste through efficient stock rotation and ordering processes.
- Developed staff schedules to optimize labor resources while maintaining service quality during peak hours.
- Resolved customer complaints effectively, fostering positive relationships and enhancing overall customer satisfaction.
Teacher
Smyrna Christian Church
Smyrna, DE
05.2014 - 07.2019
- Developed and implemented engaging lesson plans that catered to diverse learning styles.
- Fostered a positive classroom environment promoting respect, collaboration, and student engagement.
- Evaluated student progress through assessments and tailored instructional strategies accordingly.
- Mentored new teachers, providing guidance on best practices for classroom management and curriculum delivery.
- Led professional development workshops for staff, focusing on innovative teaching methodologies and technology integration.
Preschool Teacher
Beach Babies Child Care
Townsend, DE
01.2013 - 04.2015
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Jewelry Sales Associate
JCPenney
Wilmington, DE
11.2003 - 01.2012
- Provided exceptional customer service to enhance shopping experiences and foster client relationships.
- Demonstrated in-depth product knowledge to assist customers in selecting jewelry that meets their needs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Streamlined checkout process, making transactions smoother and faster for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
GED -
GED
New Oxford, PASkills
- Strong work ethic
- Customer service
- Honesty and integrity
- Cleaning and sanitizing
Timeline
Deli Team Lead
Giant Food Stores
08.2019 - Current
Teacher
Smyrna Christian Church
05.2014 - 07.2019
Preschool Teacher
Beach Babies Child Care
01.2013 - 04.2015
Jewelry Sales Associate
JCPenney
11.2003 - 01.2012
GED -
GED