ANTHONY I. COLLAZO
Killingworth,CT
Summary
Solutions Consultant with 13 years of experience working across HealthCare, Insurance, Utilities, Life Sciences and Managed Service Provider industries. Driven by a passion for personal growth, contributing to and leading the success of high performance teams and positioning impactful solutions that drive customer success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Sales Engineer
WalkMe
09.2022 - Current
- Responsible for driving revenue growth across the Northeast territory
- Created and delivered custom demos, proof of concepts and workshops with a focus on customer value and delivering business outcomes.
Sr. Solution Consultant - Alliance & Channels DXC
ServiceNow
05.2022 - 09.2022
- Partnered with regional alliance manager and partner presales team to land and expand strategic accounts and execute multi-account sales campaigns.
- Positioned ServiceNow as the preferred solution for clients by developing deep product knowledge and influencing partner teams to promote the platform's value.
Sr. Solutions Consultant - Enterprise New England
ServiceNow
01.2021 - 05.2022
- Responsible for driving revenue across 4 business units and 15 products
- Led planning and execution of EBC's, aligning ServiceNow value with customer strategic outcomes leading to strengthened positions in accounts and healthy pipeline generation.
- Led creation and delivery of customized demos.
- Maintained customer satisfaction by leading high impact account escalations, securing a seven-figure renewal with a 40% uplift.
- Provided mentorship and coaching to peers and early career employees in matters related to career, account ownership and strategy
Solutions Consultant - Global Alliances & Channels
ServiceNow Inc.
12.2017 - 01.2021
- Partnered with MSP's to co-create repeatable ITSM and IT Operations solution while maintaining close alignment with implementation teams to deliver successful outcomes to pilot customer(s).
- Drove the development of customer journey and roadmap efforts within many MSP accounts.
- Facilitated digital transformation vision and strategy sessions uncovering partner innovation opportunities.
- Led strategy and enablement engagements with Global MSP organizations.
- Delivered architecture and design workshops to MSP's in preparation for transitioning IT service management and IT operations management platform from BMC to ServiceNow.
- Coordinated efforts across Managed Service Providers for enablement of Sales and Pre-sale expertise.
Network Technology Engineer
Travelers Insurance
03.2015 - 11.2017
- Managed and supported enterprise DDI (DNS, DHCP, and IP address management.) infrastructure through Infoblox software suite.
- Led DDI automation efforts by collaborating with internal teams and delivering customized solutions.
- Implemented full version upgrades to DDI infrastructure which involved collaboration across all business lines and global resources.
- Designed and executed changes to production network infrastructure and management software.
- Created internal training for co-workers to streamline and simplify the Change Management process.
Sr. Storage Infrastructure Specialist
Travelers Insurance
08.2012 - 03.2015
- Orchestrated end-to-end design, implementation, and management of comprehensive storage infrastructure and disaster recovery solutions, ensuring high availability, optimal performance, and business continuity.
Network Analyst I
General Communication Inc, GCI
05.2012 - 07.2012
- Provided event tracking, notification, and escalation support by completing trouble tickets, notifying customers and technical support groups, and maintaining status systems to facilitate prompt remediation of issues.
IT & Operations Supervisor
Internal Medicine Associates
01.2009 - 05.2012
- Supported IT operations for Medical office servicing software and hardware for 12 doctors, multiple locations and 60 medical staff. Planned and executed multiple EMR rollouts partnering with software vendors and contractors to upgrade software and train physicians and staff.
- Performed updates and software/HW changes for Microsoft Windows and Linux based servers, EMR (electronic medical records) software and Practice Management Software.
Education
Bachelor of Science - Network Information Technology
Central Connecticut State University
New Britain, CT05.2017
Certification
- ServiceNow CSA (Kingston – San Diego)
Timeline
Sr. Sales Engineer
WalkMe
09.2022 - Current
Sr. Solution Consultant - Alliance & Channels DXC
ServiceNow
05.2022 - 09.2022
Sr. Solutions Consultant - Enterprise New England
ServiceNow
01.2021 - 05.2022
Solutions Consultant - Global Alliances & Channels
ServiceNow Inc.
12.2017 - 01.2021
Network Technology Engineer
Travelers Insurance
03.2015 - 11.2017
Sr. Storage Infrastructure Specialist
Travelers Insurance
08.2012 - 03.2015
Network Analyst I
General Communication Inc, GCI
05.2012 - 07.2012
IT & Operations Supervisor
Internal Medicine Associates
01.2009 - 05.2012
Bachelor of Science - Network Information Technology
Central Connecticut State University