Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Intern

Richard McClive

Dansville,NY

Summary

Meticulous Senior Sales Engineer with over eight years of experience supporting comprehensive sales and marketing strategy. Growth-minded product marketing strategist collaborating with cross-functional teams to support corporate vision. Data-driven designer, deploying fact-based tactics for leading product strategy. Self-starter with excellent interpersonal skills and the ability to articulate and convey information across varying technical levels.


Overview

10
10
years of professional experience

Work History

Sr. Sales Engineer

Trend Micro
07.2021 - 01.2024
  • Managed POC’s, provide technical demonstrations and presentations, train technical teams on product functionality and assist internal product management team’s product feedback.
  • Increased sales revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Developed strong client relationships for long-term business growth and customer satisfaction.

Sr. Technical Account Manager – Trend Micro

Ingram Micro
12.2018 - 07.2021
  • Delivered technical and non-technical product presentations to over 400+ partners
  • Developed and maintained technical and non-technical relationships with partners, building strategic partnerships resulting in increased revenue spend of 55% in 2020
  • Attended trade shows and seminars to promote products and learn about industry developments
  • Identified sales opportunities by assessing the environment and devising and implementing winning strategies

Technical Account Manager

Ingram Micro
04.2017 - 12.2018
  • Managed 158 accounts across the entire US with combined annual Microsoft Azure revenue of $4 - $5 Million and a YoY growth of 266%
  • Attended trade shows and seminars to promote products and learn about industry developments
  • Collaborated with sales teams for seamless product integration and enhanced customer experience.
  • Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.

Technical Support Specialist II

Ingram Micro
07.2014 - 04.2017
  • Led Security Help Desk team in delivery of security vendor product awareness requiring close cooperation among members to share information and develop solutions to meet a broad array of deliverables
  • Led Cloud Help Desk team in delivery of security vendor product awareness requiring close cooperation among members to share information and develop solutions to meet a broad array of deliverables.
  • Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.

Education

Bachelor of Science - Information Technology: Security

Western Governors University
01.2019

Skills

  • Customer Relationship Building
  • Technical Presentations
  • Product Demonstration
  • Solution Selling
  • Pre-Sales Support
  • Consultative Sales Techniques
  • Technical Consulting
  • Field Consulting
  • Managing Proof Of Concept
  • Requirements Gathering
  • Sales Planning
  • Technical Expertise
  • Cross-functional Collaboration
  • Strategic Planning
  • Competitive Analysis

References

References are available on request.

Timeline

Sr. Sales Engineer

Trend Micro
07.2021 - 01.2024

Sr. Technical Account Manager – Trend Micro

Ingram Micro
12.2018 - 07.2021

Technical Account Manager

Ingram Micro
04.2017 - 12.2018

Technical Support Specialist II

Ingram Micro
07.2014 - 04.2017

Bachelor of Science - Information Technology: Security

Western Governors University

Similar Profiles

CREATE PROFILE
Richard McClive