Summary
Overview
Work History
Education
Skills
Military Experience
References
Timeline
Generic

Anthony Liles

Augusta,Maine

Summary

Operations Supervisor with extensive experience at FedEx Freight, specializing in team management and performance evaluation. Expertise in operational compliance and process improvement, resulting in enhanced productivity and employee morale. Proven ability to implement effective training programs and utilize data analysis to drive operational efficiencies.

Overview

15
15
years of professional experience

Work History

Operations Supervisor

FedEx Freight
Portland, ME
09.2022 - Current
  • Managed daily operations by scheduling personnel, assigning tasks, and monitoring progress.
  • Conducted staff performance evaluations and provided actionable feedback for improvement.
  • Assisted in hiring by conducting interviews and recommending candidates for new positions.
  • Trained and mentored employees to enhance team productivity and morale.
  • Ensured workplace compliance with all safety regulations to maintain a secure environment.
  • Facilitated regular meetings with staff to address issues and foster open communication.

Insurance Agent

State Farm
Augusta, ME
09.2021 - 09.2022
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.

Operations Manager

FedEx Freight
Charlotte, NC
04.2018 - 08.2019
  • Directed operations staff through comprehensive guidance and training to achieve company objectives.
  • Managed staffing needs by overseeing recruitment, onboarding, and necessary disciplinary actions.
  • Created detailed performance reports for individual departments within operations.
  • Analyzed daily report data to identify trends in production performance metrics.
  • Ensured compliance with safety regulations, maintaining a secure work environment for all personnel.
  • Supervised daily workflows to enhance productivity while upholding quality standards.

Operations Supervisor

FedEx Freight
Charlotte, North
03.2010 - 04.2018
  • Monitored staff performance and provided feedback for improvement.
  • Directed employees on how to use equipment properly and safely.
  • Provided support to other departments as needed to meet organizational goals.
  • Ensured compliance with all safety regulations in the workplace.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.

Education

High School Diploma -

North Gaston High School
Dallas, NC
05-2002

Skills

  • Team management
  • Performance evaluation
  • Employee training
  • Operational compliance
  • Process improvement
  • Data analysis

Military Experience

  • Us Army Reserves E-4 Paralegal Specialist, 06/2002-12/2005

References

References available upon request.

Timeline

Operations Supervisor

FedEx Freight
09.2022 - Current

Insurance Agent

State Farm
09.2021 - 09.2022

Operations Manager

FedEx Freight
04.2018 - 08.2019

Operations Supervisor

FedEx Freight
03.2010 - 04.2018

High School Diploma -

North Gaston High School

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